Logistics Dispatch & Customer Service Pro

GTE; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

GTE, an Australian smallgoods business, is seeking a Customer Service/Administration Officer to support a busy dispatch team and ensure smooth order processing and responsive customer service. The role combines front-office administration with logistics coordination in a fast-paced environment.

You will handle orders, invoicing, pricing maintenance and communications with customers and warehouse staff, contributing to efficient delivery and order accuracy while working standard hours in

Qualifications

• Experience in a busy office environment.
• Strong organisational and time management skills.
• Proficient in MS Office, Excel and general computer skills.
• Experience in a logistics environment.

Responsibilities

• Downloading and keying orders from email and web portals, producing warehouse pick slips.
• Invoicing finished orders.
• Liaising with customers re back orders and out of stocks.
• Answering customer queries, emails and phone calls.
• Liaising with warehouse dispatch staff.
• Maintaining customer pricing structure.
• General office admin duties as required.

Skills

Organisational skills

Time management

Customer service

Tools

MS Office

Excel

Computer skills

Logistics environment experience

Job description

GTE, an Australian smallgoods business, is seeking a Customer Service/Administration Officer to support a busy dispatch team and ensure smooth order processing and responsive customer service. The role combines front-office administration with logistics coordination in a fast-paced environment.

You will handle orders, invoicing, pricing maintenance and communications with customers and warehouse staff, contributing to efficient delivery and order accuracy while working standard hours in