Administration Assistant – Customer Support

Designer Delivery Co; Gold Coast City; On-site; AUD 45,000 - 55,000; Full time

Job summary

Designer Delivery Co on the Gold Coast seeks a motivated Junior Administration Assistant to support day-to-day operations, customer communication, scheduling, and order processing. You will engage with customers, coordinate deliveries, and help maintain accuracy across systems in a fast-paced environment.

You will be the friendly first point of contact, manage inquiries, and assist the operations team to keep deliveries running smoothly. Prior admin/customer service exposure is beneficial.

Qualifications

• Excellent attention to detail and accuracy.
• Strong communication across phone, email, and SMS.
• Ability to manage multiple systems and priorities.
• Strong organisational and time management skills.
• Customer-focused with a proactive approach.
• Computer savvy - Experienced with Microsoft Windows programs essential.

Responsibilities

• Act as first point of contact for phone, email, and SMS enquiries.
• Process orders and delivery tickets, including booking and scheduling.
• Manage and optimise delivery schedules within system capacity.
• Generate shipping labels and ensure accurate documentation and tracking for all orders.
• Provide general administrative support to daily operations.

Skills

Attention to detail

Communication skills

Multi-system work

Organisational skills

Time management

Customer focus

Windows proficiency

Tools

Microsoft Windows

Job description

Join our growing team at Designer Delivery Co and play a key role in supporting our day-to-day operations. We’re looking for a motivated, organised, and customer-focused Junior Administration Assistant who enjoys variety and thrives in a fast-paced environment.

This is a great opportunity for someone looking to build their administration and customer service skills while gaining hands‑on experience across customer communication, delivery coordination, scheduling, order processing, and business systems.

You’ll be the friendly first point of contact for customers, helping coordinate deliveries, manage enquiries, maintain accurate records, and support our operations team to ensure everything runs smoothly.

Customer Communication

Act as first point of contact for phone, email, and SMS enquiries

Manage inbound calls, return missed calls, and respond to customer and internal queries

Order & Delivery Coordination

Process orders and delivery tickets, including booking and scheduling

Liaise with customers to confirm and adjust delivery timeframes

Maintain accurate records across systems and ensure all notes are up to date

Scheduling & Logistics

Manage and optimise delivery schedules within system capacity

Allocate delivery timeframes and communicate updates to customers

Upload and maintain scheduling data across platforms

Shipping & Dispatch Support

Generate shipping labels (Mainfreight & Australia Post)

Ensure accurate documentation and tracking for all orders

Operations & Administration Support

Provide general administrative support to daily operations

Key Skills & Attributes

Strong attention to detail and accuracy

Excellent communication skills across phone, email, and SMS

Ability to manage multiple systems and priorities

Strong organisational and time management skills

Customer-focused with a proactive approach

Computer savvy - Experienced with Microsoft Windows programs essential. All other system training is provided.