Dispatch Officer

Nayler Executive; City of Brisbane; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus

Superannuation

Job summary

Nayler Executive in Brisbane is seeking a capable dispatch/customer service professional to join its well-established manufacturing operation. You will process customer orders, coordinate with production and depots, and ensure the safe transport and timely delivery of goods using the company’s ERP system.

The ideal candidate has outbound logistics experience, strong data entry and phone skills, and a high level of customer service.

Qualifications

• Experience in dispatch or outbound logistics within manufacturing or transport distribution.
• Experience coordinating loads with drivers and understanding chain of responsibility and regulations.
• Strong phone skills, order taking and data entry.
• Numerate with high attention to detail.
• High level of customer service and problem solving.
• Strong planning and prioritization skills.
• Ability to multitask in a fast-paced environment.
• Clear communication with customers (internal and external).
• Excellent organization and the ability to meet deadlines; patient and flexible.
• IT literate with ERP systems such as Microsoft Business Central or similar.

Responsibilities

• Take incoming customer orders (phone and email).
• Process orders in the ERP system (Microsoft Dynamics BC).
• Coordinate with Production, Warehouse and Depots for fulfilment.
• Liaise with Transport Carrier and Drivers for timely delivery.
• Monitor and report pallet movement.
• Provide customer service and problem solving across the business.
• Handle dispatch-related records and documentation.
• Participate in 5S and continuous improvement programs.

Skills

Order taking

Data entry

Customer service

Problem solving

Planning

Multitasking

Communication

ERP familiarity

Autonomy

Excel

Tools

Microsoft Business Central

Excel

Job description

Join a well-established Manufacturing Company

$70 - 75K + Bonus + Super NEG.

This is a great opportunity to join a well-established medium-sized Company in the manufacturing sector producing core construction materials for the home and infrastructure sector. A leading manufacturer and supplier of quality products, our client has a high profile, is committed to safety, and driving efficiency and competence throughout their manufacturing site and distribution network.

As part of a small team, you will be responsible for taking and processing customer orders through the company's commercial systems and then coordinating with production / depots to ensure availability and the safe transportation of goods to the customer in a timely manner. Duties include:

• Taking incoming customer orders (via phone and email predominantly)


• Processing orders – inputting accurate data into the Companies ERP system – Microsoft Business Central.


• Liaising with Production / Warehouse/ Depots re the fulfilment of orders


• Liaising with the Companies Transport Carrier – communicating with Drivers, ensuring loaded correctly (in compliance with standard operating procedures to comply with regulatory and company requirements) and delivered on time and in full to the customers


• Monitoring and reporting of pallet movement.


• Customer service / problem solving with customers and across the business ie sales, operations


• Administration as it relates to this area of the business – dispatch records and documentation.


• Participating in 5S programs as it relates to continuous improvement

The ideal candidate will demonstrate:

• Experience in a dispatch or similar role function ie outbound logistics within a manufacturing and / or transport distribution business would be ideal but not critical


• Experience in coordinating loads ie liaising with Drivers and understanding the chain of responsibility (COR) and regulations would be ideal but not critical


• Strong phone skills / Order Taking and Data entry skills


• Numerate AND High attention to detail


• High level of customer service and problem-solving skills


• Strong planning and prioritization skills


• Ability to multitask and work in a fast-paced, often hectic environment


• Ability to communicate easily with customers (internal and external)


• Excellent organization and planning skills; able to meet deadlines – be patient and flexible; adapt to situations and not get frustrated or flustered. Resilient.


• IT literate – with ERP systems ie Microsoft Business Central or similar Systems, Excel etc.


• Able to work autonomously as well as in a small team


• Stable work history

Monday to Friday rotation to cover 6am to 4pm.