Dispatch Admin Officer

Sunfresh Linen; City of Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive pay

Career development

Team culture

Job summary

Sunfresh Linen is seeking a reliable Dispatch Admin Officer to join our Darra team in a permanent part-time role. You will handle customer calls and emails, process orders, and coordinate dispatch and deliveries to restore smooth operations.

Ideal candidates bring admin or customer service experience, competence with MS Office and in-house software, and a proactive approach to accuracy and service. Weekend flexibility is valued to support busy periods.

Qualifications

• Previous experience in an administrative or customer service role, preferably within a warehouse or logistics environment.
• Proficient with computer systems and Microsoft Office applications.
• Excellent communication and people skills with a friendly, bright demeanour.
• Strong attention to detail and high level of accuracy with a proactive approach to customer service.
• The ability to quickly learn customer requirements, delivery runs and timings.

Responsibilities

• Providing excellent customer service by responding to both phone & email inquiries and efficiently resolving any issues
• Communicating in a professional manner with the Production Manager & Team Leaders to advise of stock levels
• Preparing and processing customer orders for dispatch
• Liaising with the transport team to organise efficient and timely delivery of goods
• Learning customer orders, delivery runs and timings to provide that essential connection between production & our customers
• Assisting with general administrative duties as required, using Microsoft and in house software.

Skills

Customer service

Administrative support

Warehouse/logistics experience

MS Office

Attention to detail

Flexible hours

Tools

MS Office

In-house software

Job description

About the role

Sunfresh Linen is seeking a reliable and enthusiastic permanent part-time Dispatch Admin Officer to join their team in Darra, QLD. As a permanent part-time Dispatch Admin Officer, you will play a crucial part in responding to customer calls and emails and ensuring the smooth dispatch and delivery of linen products to our valued customers.

What you'll be doing

• Providing excellent customer service by responding to both phone & email inquiries and efficiently resolving any issues
• Communicating in a professional manner with the Production Manager & Team Leaders to advise of stock levels
• Preparing and processing customer orders for dispatch
• Liaising with the transport team to organise efficient and timely delivery of goods
• Learning customer orders, delivery runs and timings to provide that essential connection between production & our customers
• Assisting with general administrative duties as required, using Microsoft and in house software.

What we're looking for

• Previous experience in an administrative or customer service role, preferably within a warehouse or logistics environment
• Proficient in using computer systems and Microsoft Office applications and the ability to learn new IT systems
• Excellent communication and people skills with a friendly, bright demeanour
• Strong attention to detail and high level of accuracy with a proactive approach to customer service
• The ability to quickly learn customer requirements, delivery runs and timings
• Flexible approach to tasks, to accommodate the needs of the business
• Ability to show flexibility in regard to working hours and days is essential, with Saturday availability throughout the busy periods of the year; however, the usual hours of work are likely to be 6 am -12 pm Mon to Thurs and 10 am -6pm Friday
• A positive attitude and a willingness to learn and contribute to a team

What we offer

• - Competitive rates of pay
• - Opportunities for career development and growth
• - A friendly and collaborative team culture

About us

Sunfresh Linen is a leading provider of high-quality linen products and services to the hotel industry. With over 25 years of experience, we pride ourselves on our commitment to exceptional customer service and sustainable business practices. Join our team and be a part of our continued growth and success.