Despatch Coordinator/Customer Service Coordinator

Civilmart - Precast Civil Industries; City Of Kwinana; On-site; AUD 65,000 - 90,000; Full time

Job summary

Civilmart is seeking a Customer Service/Despatch Coordinator to join our Wodonga team. You will manage customer orders from enquiry through to delivery and coordinate daily despatch and transport to meet on-time delivery targets.

Working closely with Sales, Production and Transport, you will ensure accurate order processing, timely deliveries and responsive handling of customer enquiries, while maintaining a high standard of service and records integrity.

Qualifications

• Experience in production/manufacturing or civil construction.
• Strong work ethic and punctuality.
• Ability to work independently and in a team.
• Good attention to detail and commitment to quality.
• Commitment to workplace health and safety.
• Physically fit for manual tasks.
• Good communication and a positive attitude.
• Willingness to follow procedures and safety practices.
• Experience with concrete or precast products is highly regarded.
• Forklift/crane/rigging tickets are advantageous but not essential.

Responsibilities

• Manage customer orders, enquiries and quotes.
• Coordinate daily despatch and delivery requirements.
• Liaise with customers, drivers, Sales and Production.
• Monitor deliveries and resolve service issues.
• Maintain accurate order, inventory and dispatch records.
• Support stock control and branch administration.
• Identify opportunities to improve customer service and operational efficiency.

Skills

Order management

Despatch coordination

Customer service

Logistics coordination

Health and safety

Job description

Introduction:

Civilmart is an Australian-owned national manufacturer of civil concrete products, supplying residential development, local government, water, civil infrastructure, irrigation, plumbing and drainage sectors. With 24 sites across QLD, NSW, VIC and SA, we are one of Australia's largest producers of precast concrete.

We are now looking for a Customer Service/Despatch Coordinator to join our Wodonga team. This is an exciting opportunity to play a key role connecting customers, Sales, Production and Transport to deliver exceptional service and ensure orders are delivered on time.

Description:

As the Customer Service/Despatch Coordinator, you will be responsible for managing customer orders from enquiry through to delivery, while coordinating daily despatch and transport requirements.

Working closely with Sales, Production, Transport and customers, you will ensure orders are processed accurately, deliveries are coordinated efficiently, customer enquiries are resolved promptly, and a high level of service is maintained.

Key responsibilities include:

• Managing customer orders, enquiries and quotes
• Coordinating daily despatch and delivery requirements
• Liaising with customers, drivers, Sales and Production
• Monitoring deliveries and resolving service issues
• Maintaining accurate order, inventory and dispatch records
• Supporting stock control and general branch administration
• Identifying opportunities to improve customer service and operational efficiency

Skills and Experiences:

• Previous experience in a production, manufacturing, civil construction or similar environment
• Strong work ethic with a reliable and punctual approach to work
• Ability to work effectively both independently and as part of a team
• Good attention to detail and commitment to producing quality work
• Strong commitment to workplace health and safety
• Physically fit and comfortable performing manual and repetitive tasks
• Good communication skills and a positive, can-do attitude
• Ability to follow instructions, procedures and safe work practices
• Previous experience working with concrete or precast products will be highly regarded
• Forklift, crane, dogging/rigging or other relevant tickets will be advantageous, but not essential