Despatch Customer Service Coordinator - Copy

CIVILMART; Toowoomba Regional; Sur place; AUD 65 000 - 75 000; Plein temps

Résumé du poste

Civilmart is seeking a proactive Transport Despatch Customer Service Coordinator for its Toowoomba precast facility. The role focuses on planning, coordinating, and directing product delivery while delivering exceptional customer service on sales orders and quotes.

The successful applicant will have experience in manufacturing or construction and strong communication, organisation and time management skills, with forklift licencing being desirable.

Qualifications

• Experience in manufacturing/industrial environments.
• Excellent communication, organisation and time management.
• Forklift licence (desirable).
• Qualifications in transport, logistics or supply chain (desirable).
• Commitment to safety procedures and protocols.

Responsabilités

• Call customers to coordinate delivery times.
• Coordinate transport carriers and couriers.
• Book freight and plan delivery allocations.
• Raise orders for transport and verify invoices/charges.
• Coordinate despatch forklift operators in daily yard activities.
• Obtain freight quotes when required.
• Issue picking sheets to forklift drivers and complete invoices.
• Coordinate all incoming materials and goods to branches.
• Manage site inventory and stocktake.
• Assist the customer service team as required.
• Assist in loading and unloading of trucks.

Connaissances

Communication skills

Organisation

Time management

Forklift licence

Logistics qualifications

Formation

Transport/logistics qualification

Description du poste

Despatch Customer Service Coordinator - Copy

Posted: 01/10/2026

Closing Date: 01/11/2026

Job Type: Salaried Full Time

Location: Toowoomba

Job Category: Operations

About Us

Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Job Description

The Role

Civilmart are seeking an organised and proactiveTransport Despatch Customer Service Coordinatorto commence at ourToowoomba (QLD)precast manufacturing facility on apermanent fulltime basis,working between the hours of7:00am and 3:00pm.

This position will be responsible for planning, coordinating, and directing the provision of products to ensure their timely distribution along with providing exceptional customer service with regard to sales order status and quoting.

The ideal candidate will have previous experience working in the manufacturing or construction industry and possess excellent communication and organisational skills.

Desired Skills and Experience

Key Responsibilities:

• Call customers to coordinate delivery times
• Coordinate transport carriers and couriers
• Book freight and plan delivery allocations
• Raise orders for transport and verify invoices charges
• Coordinate despatch forklift operators in daily yard activities
• Obtain freight quotes when required
• Issue picking sheets to forklift drivers and complete invoices
• Coordinate all incoming materials and goods to branches
• Manage site inventory and stocktake
• Assist the customer service team as required
• Assist in the physical loading and unloading of trucks

The successful applicant will have:

• Experience working in the manufacturing/industrial industry
• Excellent communication, organisation, and time management skills
• Forklift Licence (desirable)
• Qualifications in transport, logistics or supply chain (desirable)
• Strong focus and awareness of safety procedures and protocols

Safety & Compliance

At Civilmart, safety is our highest priority. This role requires:

• Participation in a pre-employment medical (including Drug & Alcohol screening)
• Ongoing compliance with our zero-tolerance Drug & Alcohol policy
• Commitment to WHS, Quality and Environmental standards

What You Can Expect

• A competitive remuneration
• An exciting challenge and meaningful responsibilities
• A company focused on your growth and career development
• Numerous global opportunities within our CRH network, offering career growth and international exposure