Despatch Customer Service Coordinator - Copy

Civilmart And Ipa Group People Portal; Toowoomba Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Civilmart and Infrastructure Products Australia (IPA) seeks a Transport Despatch Customer Service Coordinator for our Toowoomba (QLD) precast facility, on a permanent full-time basis, working 7:00am–3:00pm. You will ensure timely product distribution and provide outstanding customer service on order status and quoting.

The ideal candidate has experience in manufacturing/industrial settings and strong communication and organisational skills, with forklift licencing and transport/supply chain

Qualifications

• Experience in the manufacturing/industrial industry.
• Excellent communication, organisation and time management skills.
• Forklift Licence (desirable).
• Qualifications in transport, logistics or supply chain (desirable).
• Strong focus on safety procedures and protocols.

Responsibilities

• Call customers to coordinate delivery times.
• Coordinate transport carriers and couriers.
• Book freight and plan delivery allocations.
• Raise orders for transport and verify invoices/charges.
• Coordinate despatch forklift operators in daily yard activities.
• Obtain freight quotes when required.
• Issue picking sheets to forklift drivers and complete invoices.
• Coordinate all incoming materials and goods to branches.
• Manage site inventory and stocktake.
• Assist the customer service team as required.
• Assist in loading and unloading of trucks.

Skills

Communication

Organization

Time management

Education

Forklift Licence (desirable)

Qualifications in transport, logistics or supply chain (desirable)

Job description

Job Description

Introduction

About Us

Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Description

The Role

Civilmart are seeking an organised and proactive Transport Despatch Customer Service Coordinator to commence at our Toowoomba (QLD) precast manufacturing facility on a permanent fulltime basis, working between the hours of 7:00am and 3:00pm.

This position will be responsible for planning, coordinating, and directing the provision of products to ensure their timely distribution along with providing exceptional customer service with regard to sales order status and quoting.

The ideal candidate will have previous experience working in the manufacturing or construction industry and possess excellent communication and organisational skills.

Key Responsibilities:

• Call customers to coordinate delivery times
• Coordinate transport carriers and couriers
• Book freight and plan delivery allocations
• Raise orders for transport and verify invoices charges
• Coordinate despatch forklift operators in daily yard activities
• Obtain freight quotes when required
• Issue picking sheets to forklift drivers and complete invoices
• Coordinate all incoming materials and goods to branches
• Manage site inventory and stocktake
• Assist the customer service team as required
• Assist in the physical loading and unloading of trucks

The successful applicant will have:

• Experience working in the manufacturing/industrial industry
• Excellent communication, organisation, and time management skills
• Forklift Licence (desirable)
• Qualifications in transport, logistics or supply chain (desirable)
• Strong focus and awareness of safety procedures and protocols

Safety & Compliance

At Civilmart, safety is our highest priority. This role requires:

• Participation in a pre-employment medical (including Drug & Alcohol screening)
• Ongoing compliance with our zero-tolerance Drug & Alcohol policy
• Commitment to WHS, Quality and Environmental standards

What You Can Expect

• A competitive remuneration
• An exciting challenge and meaningful responsibilities
• A company focused on your growth and career development
• Numerous global opportunities within our CRH network, offering career growth and international exposure