Desktop Support Technician: End-User Tech Champion

cba; Adelaide; On-site; AUD 70,000 - 90,000; Part time

Job summary

cba is seeking a Desktop Support Technician to join our End User Experience group in Adelaide CBD. The role delivers technical support to end-users, troubleshoots desktop issues, and maintains equipment across campus and branch sites.

You will travel to regional sites to provide on-site assistance and upgrades as needed. Work involves coordinating with IT teams, managing device lifecycles, and ensuring timely communication.

Qualifications

• Recent experience in desktop support.
• Strong knowledge of Windows and macOS.
• Experience supporting desktop hardware and peripherals.
• Familiarity with Microsoft Office and other business applications.
• Excellent communication and interpersonal skills.
• Willingness to travel between locations to assist with technical queries

Responsibilities

• Provide desktop support to end-users in person and remotely.
• Install, configure, and troubleshoot desktop hardware and software.
• Troubleshoot and resolve desktop and peripheral issues.
• Install and maintain desktop operating systems and applications.
• Perform desktop and application upgrades as needed.
• Maintain and manage hardware inventory.
• Provide timely and effective communication to end-users and IT management.
• Collaborate with other IT teams to resolve complex issues.
• Support device lifecycle activities, including builds, deployments, refreshes and decommissions.
• Utilise Intune and ServiceNow to manage requests and device support activities.

Skills

Desktop support

Windows OS

macOS

Hardware peripherals

Communication skills

Tools

Intune

ServiceNow

Job description

cba is seeking a Desktop Support Technician to join our End User Experience group in Adelaide CBD. The role delivers technical support to end-users, troubleshoots desktop issues, and maintains equipment across campus and branch sites.

You will travel to regional sites to provide on-site assistance and upgrades as needed. Work involves coordinating with IT teams, managing device lifecycles, and ensuring timely communication.