Multisite Desktop Support Specialist

CommBank; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

CommBank is seeking a Desktop Support Technician based in Sydney CBD to deliver end-user support across NSW regions. You will troubleshoot desktops, software, and hardware, upgrade systems, and manage device inventory in a fast-paced environment.

Travel to regional sites will be required to assist with technical queries. You will join a distributed EUX team focused on providing seamless workplace technology experiences and will collaborate with multiple IT teams to ensure reliable operations for

Qualifications

• Proficient with desktop operating systems (Windows/macOS).
• Experience supporting desktop hardware and peripherals in an IT environment.
• Familiarity with Microsoft Office and common business applications.
• Excellent communication and interpersonal skills in a fast-paced setting.
• Ability to work independently and as part of a team.
• Willingness to travel between locations to assist with technical queries.
• Experience in technology support teams, MSPs, or similar customer-facing IT roles.
• Strong customer service mindset and focus on helping users.

Responsibilities

• Provide desktop support to end-users in person and remotely.
• Install, configure, and troubleshoot desktop hardware and software.
• Troubleshoot and resolve desktop and peripheral issues.
• Install and maintain desktop operating systems and applications.
• Execute desktop and application upgrades as needed.
• Manage hardware inventory and lifecycle activities.
• Communicate effectively with end-users and IT management.
• Collaborate with IT teams to resolve complex issues.
• Support device builds, deployments, refreshes and decommissions.

Skills

Desktop OS expertise

Desktop hardware support

Office & business apps

Communication skills

Independent & team work

Travel between locations

Customer-facing IT experience

Customer service mindset

Job description

CommBank is seeking a Desktop Support Technician based in Sydney CBD to deliver end-user support across NSW regions. You will troubleshoot desktops, software, and hardware, upgrade systems, and manage device inventory in a fast-paced environment.

Travel to regional sites will be required to assist with technical queries. You will join a distributed EUX team focused on providing seamless workplace technology experiences and will collaborate with multiple IT teams to ensure reliable operations for