Desktop Support Engineer: Remote & On-Site Troubleshooter

SISL Global

City of Melbourne

On-site

AUD 60,000 - 75,000

Full time

20 hours ago

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Job summary

SISL Global is seeking a Desktop Technician in Melbourne to provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware and software issues, and document steps in the ticketing system. The role requires 2–3 years of Windows experience and basic Mac OS knowledge.

The successful candidate will resolve faults, coordinate with supervisors, and ensure consistent IT support across shifts in the IT Support Center.

Qualifications

2–3 years of experience with Windows operating systems.
Experience in desktop support and fault resolution.
Experience with XP through Windows 10 and MS Office 2010.
Basic knowledge of Mac OS for Apple PC support.
Experience using ticketing systems and documenting steps to resolve issues.
Ability to communicate issue status and coordinate with supervisors.

Responsibilities

Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot Windows XP/7/8.1/10 and MS Office 2010, Cisco Jabber.
Support Apple macOS for Mac users.
Install, upgrade, support and troubleshoot printers, computers, and peripherals.
Perform preventative maintenance on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software.