Desktop Support Specialist - Windows & Cloud

Axiom Technologies; Newcastle; Presencial; AUD 65.000 - 86.000; Jornada completa

Descripción de la vacante

Axiom Technologies in Newcastle is seeking a Desktop Support Officer to provide onsite and remote support for our users, ensuring timely resolution of issues.

You will troubleshoot Windows 10/11, Intune, AD, PowerShell, and Office apps, and collaborate with cross-functional teams to keep systems secure and up to date.

The role requires 3+ years in Level 1/2 desktop support, strong communication, and the ability to manage multiple tasks in a fast-paced IT environment.

Formación

• 3+ years of Experience in Level 1/2 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Responsabilidades

• Coordinate activities from simple to complex plans for desktop support.
• Provide onsite/on-call assistance to end users for timely service delivery.
• Collaborate with app owners to resolve Outlook issues.

Conocimientos

Desktop support

Windows troubleshooting

Active Directory

PowerShell scripting

Office 365

Outlook

MS Office

SCCM

ITIL knowledge

Educación

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

PC/Laptop OEM Certification

Herramientas

Intune

Azure AD

Exchange

Descripción del empleo

Axiom Technologies in Newcastle is seeking a Desktop Support Officer to provide onsite and remote support for our users, ensuring timely resolution of issues.

You will troubleshoot Windows 10/11, Intune, AD, PowerShell, and Office apps, and collaborate with cross-functional teams to keep systems secure and up to date.

The role requires 3+ years in Level 1/2 desktop support, strong communication, and the ability to manage multiple tasks in a fast-paced IT environment.