Desktop Support Specialist - Windows & Cloud Expert(2+ yrs)

Axiom Technologies; Bli Bli; On-site; AUD 60,000 - 80,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Officer to join our team in Bli Bli, Queensland. The role provides on-site/on-call end-user support within the desktop computing environment to ensure timely and accurate service delivery.

The candidate should have 3+ years in desktop support, strong knowledge of Windows 10/11, Intune, Active Directory, Group Policies, PowerShell, and experience with MS Office, Edge/Chrome, and cloud applications. ITIL familiarity is preferred.

Qualifications

• 2+ years of Experience in Level 1/2 desktop support.
• Familiar with AppV applications, MS Store Apps and packaged applications.
• Knowledge of Active Directory and Group Policies. PowerShell scripting knowledge is must.
• Troubleshoot / find root cause for general performance issues.
• Ability to co-ordinate with various technical groups and fix issues remotely.

Responsibilities

• Provide on-site/on-call desktop support to end users.
• Coordinate activities ranging from simple to complex plans.
• Fix issues remotely and document work through the ticketing system.
• Support Office applications and troubleshooting for cloud and native apps.

Skills

Windows troubleshooting

PowerShell scripting

ITIL knowledge

Customer service

Analytical thinking

Team collaboration

Remote support

Education

CompTIA A+

MCITP (Desktop)

MOS Certification

MOS (Office Specialist)

Tools

SCCM

Active Directory

Group Policies

MS Office

Outlook

Job description

Axiom Technologies is seeking a capable Desktop Support Officer to join our team in Bli Bli, Queensland. The role provides on-site/on-call end-user support within the desktop computing environment to ensure timely and accurate service delivery.

The candidate should have 3+ years in desktop support, strong knowledge of Windows 10/11, Intune, Active Directory, Group Policies, PowerShell, and experience with MS Office, Edge/Chrome, and cloud applications. ITIL familiarity is preferred.