Desktop Support Engineer – Windows & Cloud (3+ yrs)

Axiom Technologies; Queensland; On-site; AUD 70,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a capable desktop support specialist to coordinate activities from simple to complex plans. This role provides on-site/on-call assistance to end users within the organization’s desktop computing environment to ensure timely and accurate service delivery.

Key responsibilities include Windows 10/11 troubleshooting, Intune and cloud app support, AD/Group Policy familiarity, PowerShell scripting, and collaboration across IT groups to resolve issues while maintaining

Qualifications

• 2+ years of experience in Level 1/2 desktop support.
• Windows 10/11 admin troubleshooting with Intune, cloud, and thick-build machines.
• Familiar with AD and Group Policies; PowerShell scripting knowledge is a must.

Responsibilities

• Provide on-site/on-call end-user support within the desktop computing environment.
• Troubleshoot Windows OS, Office apps, and browser issues (Edge/Chrome).
• Coordinate with IT groups to resolve incidents and document work in the ticketing system.
• Assist with license management and software installations where required.

Skills

End-user computing

Infrastructure support

Analytical skills

Detail-oriented

Communication skills

Self-motivation

Team collaboration

Problem-solving

Confidentiality

Customer service

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

PC-Laptop OEM Maintenance Certification

MOS Certification (Office)

Tools

Intune

SCCM

PowerShell

Job description

Axiom Technologies is seeking a capable desktop support specialist to coordinate activities from simple to complex plans. This role provides on-site/on-call assistance to end users within the organization’s desktop computing environment to ensure timely and accurate service delivery.

Key responsibilities include Windows 10/11 troubleshooting, Intune and cloud app support, AD/Group Policy familiarity, PowerShell scripting, and collaboration across IT groups to resolve issues while maintaining