Desktop Support Specialist | Norfolk Island Relocation

Centorrino Technologies Pty Ltd.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer for relocation to Norfolk Island. You will provide frontline IT support, resolve end-user issues, and build strong customer relationships.

The role involves collaborating with colleagues to improve processes and ensuring documentation is kept up to date. You will engage with external vendors as needed and contribute to delivering reliable technology services for our island-based operations, while maintaining a proactive,

Qualifications

• Experience delivering frontline IT support to end users.
• Ability to explain technical issues clearly to non-technical staff.
• Wamiliarity with documenting processes and creating knowledge bases.

Responsibilities

• Ensure daily IT operations for customer environments.
• Build friendly relationships with end users and stakeholders.
• Identify and suggest process improvements for efficiency.
• Seek customer feedback and act on it to improve results.
• Collaborate with colleagues to develop and implement solutions.
• Keep documentation and procedures up to date.
• Manage day-to-day technology issues and liaise with external vendors.
• Coordinate with cross-team colleagues to ensure successful customer outcomes.

Skills

Customer service

Technical support

Communication

Problem solving

Team collaboration

Job description

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer for relocation to Norfolk Island. You will provide frontline IT support, resolve end-user issues, and build strong customer relationships.

The role involves collaborating with colleagues to improve processes and ensuring documentation is kept up to date. You will engage with external vendors as needed and contribute to delivering reliable technology services for our island-based operations, while maintaining a proactive,