Desktop Support Officer - Norfolk Island (Relocation Required)

Centorrino Technologies Pty Ltd.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer for relocation to Norfolk Island. You will provide frontline IT support, resolve end-user issues, and build strong customer relationships.

The role involves collaborating with colleagues to improve processes and ensuring documentation is kept up to date. You will engage with external vendors as needed and contribute to delivering reliable technology services for our island-based operations, while maintaining a proactive,

Qualifications

• Experience delivering frontline IT support to end users.
• Ability to explain technical issues clearly to non-technical staff.
• Wamiliarity with documenting processes and creating knowledge bases.

Responsibilities

• Ensure daily IT operations for customer environments.
• Build friendly relationships with end users and stakeholders.
• Identify and suggest process improvements for efficiency.
• Seek customer feedback and act on it to improve results.
• Collaborate with colleagues to develop and implement solutions.
• Keep documentation and procedures up to date.
• Manage day-to-day technology issues and liaise with external vendors.
• Coordinate with cross-team colleagues to ensure successful customer outcomes.

Skills

Customer service

Technical support

Communication

Problem solving

Team collaboration

Job description

Desktop Support Officer - Norfolk Island (Relocation Required)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our Field Services Team in Norfolk Island.

Please note, role will require the successful candidate to relocate to Norfolk Island, if not located there already. If you are not open to relocation this role is not suited to you.

Requirements
What You'll Do

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Benefits
Why You'll Love Working Here

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.