Desktop Support Officer - Part Time Contract

Centorrino Technologies Pty Ltd.; Sydney; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Training & development

Discounts & benefits

IT equipment package

Team events

Job summary

Centorrino Technologies Pty Ltd. in Sydney, NSW, is seeking a Desktop Support Officer for a 1-year fixed-term contract, working onsite 2 days per week.

You will deliver high-quality support to customers across mac and PC devices, servers, and network platforms, while the bulk of server/network work is handled by specialist teams. You will interact with a diverse technology stack and collaborate with colleagues to continuously improve support processes and documentation while maintaining a

Qualifications

• Experience delivering friendly, knowledgeable technical support to end-users.
• Ability to communicate clearly with staff and external vendors.
• Willingness to learn new technology solutions and concepts.

Responsibilities

• Ensure smooth day-to-day operations for customer environments.
• Build friendly relationships with end-users.
• Collaborate with colleagues to improve processes for efficiency.
• Seek feedback and drive continuous improvement in service delivery.
• Identify new problems and collaborate to create effective solutions.
• Keep documentation and procedures up to date.
• Own day-to-day technology issues and liaise with external providers.
• Collaborate with peers across teams to achieve positive outcomes for customers.

Skills

Customer service

Communication

Troubleshooting

Documentation

Team collaboration

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

AtCentorrinoTechnologies (CT),we're more than just tech,we're a community that goes beyond expectations.We've been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstandingeNPSscore of 68.

We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Desktop Support Officer to join our team in Sydney, NSW to deliver high quality, onsite technical support to our customers. The role is 2 days a week, on a fixed term 1 year contract.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

What You'll Do:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.