Desktop Support Officer - Norfolk Island (Relocation Required)

Centorrino Technologies Pty Ltd.; Lismore City Council; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Training and development

Discounts and benefits

IT equipment access

Résumé du poste

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer to join the Field Services Team on Norfolk Island. The role requires relocation if you are not already on the island, and you will support customers’ day-to-day technology operations.

You will build a strong rapport with end-users, identify process improvements, and coordinate with third-party vendors to resolve issues and implement new procedures. Documentation must be kept up to date.

Qualifications

• Excellent customer-facing communication and problem-solving skills.
• Willingness to learn new technologies and liaise with staff and vendors.
• Able to explain technical issues clearly to non-technical users.

Responsabilités

• Ensure smooth day-to-day operations for customer environments.
• Build friendly relationships with end-users and stakeholders.
• Identify process improvements and drive efficiency.
• Seek and act on customer feedback to improve results.
• Develop and implement new procedures with peers.
• Keep documentation up to date and accurate.
• Own day-to-day technology issues and coordinate with third parties.
• Collaborate with other teams to achieve successful customer outcomes.

Connaissances

Customer service

Technical troubleshooting

Communication

Vendor coordination

Description du poste

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech-we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our Field Services Team in Norfolk Island.

Please note, role will require the successful candidate to relocate to Norfolk Island, if not located there already. If you are not open to relocation this role is not suited to you.

What You’ll Do:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don’t have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What You’ll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You’ll Love Working Here:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.