Desktop Home Assessor

Troocoo Pty; City of Melbourne; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Ongoing training and development

Access to modern technology and tools

Paid ME day

Volunteer day

Paid parental leave

Employee discounts

Rewards and recognition

Discounts platform access

Résumé du poste

Troocoo Pty is seeking an experienced Desktop Home Assessor to join our growing insurance and claims team in Melbourne. You will assess residential property damage using virtual tools, prepare detailed scopes of work, and coordinate end-to-end claim management with builders and suppliers.

Ideal candidates have a background in building, construction, or insurance assessment, with strong communication, negotiation and stakeholder management skills.

Qualifications

• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills with ability to manage competing priorities and meet deadlines.
• Customer-focused with problem-solving and conflict-resolution abilities.

Responsabilités

• Assess residential property damage using virtual assessment technology.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders' scopes, validate repair costs and negotiate fair outcomes with repairers.
• Determine appropriate repair methods balancing quality, cost and customer expectations.
• Manage a portfolio of claims from initial assessment through to repair completion.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress, ensuring claims are finalised within agreed timeframes and quality standards.
• Ensure compliance with relevant industry standards, policies and procedures.

Connaissances

Communication

Negotiation

Stakeholder management

Organisational skills

Problem solving

Conflict resolution

Customer focus

Trade experience

Outils

Virtual assessment tools

Description du poste

We're seeking an experienced Desktop Home Assessor to join a growing team within the insurance and claims industry.

This is an excellent opportunity for someone with a background in building, construction or insurance assessing who enjoys problem-solving, managing claims end-to-end and delivering positive customer outcomes.

The Role

• Assess residential property damage using virtual assessment technology.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders' scopes, validate repair costs and negotiate fair outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage a portfolio of claims from initial assessment through to repair completion.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress, ensuring claims are finalised within agreed timeframes and quality standards.
• Ensure compliance with relevant industry standards, policies and procedures.

About You

• Experience in building, construction, property repairs or insurance assessing.
• A strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• A customer-focused approach with strong problem-solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.
• Trade experience is highly regarded, and insurance experience is advantageous but not essential.

The Benefits

• Ongoing training and development opportunities.
• Access to modern technology and tools to support your work.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.
• Opportunities to be part of a collaborative, supportive team.