Senior Design Strategist: Service Transformation Leader

Talent; Melbourne; On-site; AUD 94,000 - 128,000; Full time

Job summary

Talent is seeking experienced Senior Design Strategists (EL1) to support a large Federal Government Agency in Richmond or Geelong VIC. The role combines human-centred design, systems thinking and strategic analysis to shape future services and operating models.

You will lead service-improvement initiatives, translate evidence into recommendations and brief senior decision-makers. This is a 12-month contract with full-time hours, 7.5h/day, at a daily rate of $602.55 + super, and Australian

Qualifications

• Strong experience in strategic design, service design or organisational transformation.
• Demonstrated application of human-centred design, systems thinking, research and analysis.
• Excellent strategic thinking and problem-solving in ambiguous environments.
• Ability to translate research and stakeholder insights into practical recommendations.
• Strong stakeholder engagement, workshop facilitation and influencing skills.
• Excellent written communication including executive briefs and presentations.
• Understanding of emerging digital practices, including AI and automation.
• Ability to work independently and manage competing priorities.

Responsibilities

• Lead strategic design and service improvement initiatives across complex organisational challenges.
• Apply human-centred design, systems thinking and research to understand user and operational needs.
• Analyse qualitative and quantitative information to identify trends, opportunities and risks.
• Facilitate stakeholder engagement and collaborate across multidisciplinary teams.
• Develop future-state service concepts, strategic options and evidence-based recommendations.
• Prepare executive briefs, presentations and strategic advice to support decision-making.
• Support transformation and organisational improvement initiatives through design, planning and implementation.

Skills

Strategic design experience

Service design

Organisational transformation

Job description

Talent is seeking experienced Senior Design Strategists (EL1) to support a large Federal Government Agency in Richmond or Geelong VIC. The role combines human-centred design, systems thinking and strategic analysis to shape future services and operating models.

You will lead service-improvement initiatives, translate evidence into recommendations and brief senior decision-makers. This is a 12-month contract with full-time hours, 7.5h/day, at a daily rate of $602.55 + super, and Australian