Dental Front Desk Specialist – Patient Care & Admin

HCF (Australia); Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

18 weeks parental leave

Mental health and wellbeing programs

Discounts on HCF products

Job summary

HCF is seeking an experienced receptionist to work in our CBD Dental Centre. You will manage bookings, handle enquiries, process payments and support the Practice Manager and Dentist in Charge.

A patient-focused approach and solid computerised dental system experience are essential. Ideal candidates will have a dental receptionist background or DA experience, with strong communication skills and the ability to work as part of a collaborative team.

Qualifications

• Proven experience in a customer-facing receptionist role.
• Previous dental centre experience is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Understanding of computerised dental systems (Dental4Windows or Oasis) is highly regarded.
• Strong communication, time management and teamwork skills.
• Experience with insurance coverage plans is beneficial.

Responsibilities

• Provide courteous, prompt responses to enquiries and manage bookings.
• Raise accounts and receipt payments.
• Comply with HCF Dental Quality Management System and policies.
• Support the Practice Manager and Dentist in Charge and foster teamwork.
• Maintain a clean and safe clinical environment.

Skills

Customer-facing receptionist

Dental centre experience

Appointment management

Microsoft Outlook

Microsoft Excel

Microsoft Word

First aid (desirable)

Tools

Dental4Windows

Oasis

Job description

HCF is seeking an experienced receptionist to work in our CBD Dental Centre. You will manage bookings, handle enquiries, process payments and support the Practice Manager and Dentist in Charge.

A patient-focused approach and solid computerised dental system experience are essential. Ideal candidates will have a dental receptionist background or DA experience, with strong communication skills and the ability to work as part of a collaborative team.