Casual Receptionist

HCF; Sydney; On-site; AUD 32,000 - 39,000; Part time

Job summary

HCF CBD Dental Centre in Sydney is seeking an experienced Receptionist to manage appointments, bookings and enquiries, and to handle incoming calls with courtesy. You will work closely with clinicians, build rapport with patients and colleagues, and contribute to the supportive culture of our practice as an HCF brand ambassador.

This casual, weekday role (Mon-Fri) suits someone with prior dental reception or DA experience, strong computer skills, and a proactive, patient‑focused mindset.

Qualifications

• Proven experience in a customer-facing receptionist role.
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis).
• Strong communication skills to build rapport with patients.
• Good time management and high attention to detail.
• Excellent listening skills and teamwork mentality.
• Experience with many different types of insurance and their coverage plans.
• Experience as a Dental Assistant or interest to be cross trained in this area.
• Microsoft Outlook, Excel and Word.
• Qualifications in first aid.

Responsibilities

• Providing courteous, prompt and correct responses to all enquiries received.
• handling bookings and managing appointments
• Raising accounts and receipt payments
• Complying with HCF Dental Quality Management System and HCF policies and procedures
• Maintain a clean and safe clinical environment.
• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

Skills

Customer-facing receptionist

Dental centre experience

Appointment bookings

Communication skills

Time management

Attention to detail

Teamwork

Insurance knowledge

Dental Assistant cross-training

Education

Qualifications in first aid

Tools

Dental4Windows

Oasis

Microsoft Outlook

Excel

Word

Job description

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.

Please note this is a Casual Receptionist position in our CBD Dental Center working on Weekdays only (Mon-Fri)

Previous experience as a DA with reception experience or previous dental reception experience is highly desirable.

Key responsibilities

• Providing courteous, prompt and correct responses to all enquiries received
• handling bookings and managing appointments
• Raising accounts and receipt payments
• Complying with HCF Dental Quality Management System and HCF policies and procedures
• Maintain a clean and safe clinical environment.
• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

About you

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

• Proven experience in a customer-facing receptionist role
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
• Strong communication skills to build rapport with patients.
• Good time management and high attention to detail
• Excellent listening skills and teamwork mentality
• Experience with many different types of insurance and their coverage plans.
• Experience as a Dental Assistant or interest to be cross trained in this area
• Microsoft Outlook, Excel and Word
• Qualifications in first aid

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.