Dental Front Desk & Patient Experience Lead

Clifton Family Dental; Cairns Regional; On-site; AUD 42,000 - 64,000; Full time

Job summary

Clifton Family Dental in Clifton Beach, Cairns, QLD is seeking a motivated Front Office Coordinator to join our friendly team. You will be the first point of contact for patients, ensuring a welcoming and professional experience.

Key duties include greeting patients, scheduling appointments, handling phone and email enquiries, processing payments and health fund claims, and maintaining patient records while supporting clinical and management staff.

Qualifications

• Experience in front-desk roles within a dental clinic is preferred.
• Strong communication skills and a professional appearance.
• Ability to manage multiple tasks and stay organised.
• Willingness to learn new patient management software and processes.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule appointments and maintain diaries efficiently.
• Handle phone and email enquiries professionally.
• Process payments, health fund claims, and basic billing.
• Maintain accurate patient records and correspondence.
• Support the clinical and management team.

Skills

Front desk management

Appointment scheduling

Customer service

Office software

Multitasking

Team player

Tools

Dental software

Job description

Clifton Family Dental in Clifton Beach, Cairns, QLD is seeking a motivated Front Office Coordinator to join our friendly team. You will be the first point of contact for patients, ensuring a welcoming and professional experience.

Key duties include greeting patients, scheduling appointments, handling phone and email enquiries, processing payments and health fund claims, and maintaining patient records while supporting clinical and management staff.