Front Office Coordinator & Dental Assistant

The Dental Club; Caboolture; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Dental Club Caboolture seeks a friendly Front Office Coordinator to warmly welcome patients, manage bookings and handle payments, while providing essential administrative support to clinicians and the wider team.

In addition to front desk duties, you may assist chairside when trained, follow practice procedures and protect patient privacy. Experience with practice-management software and dental reception is highly desirable.

Qualifications

• Experience in dental reception with appointment books and patient accounts.
• Certificate III or IV in Dental Assisting desirable.
• Strong communication and data-entry skills.
• Ability to work independently while supporting the wider clinical team.

Responsibilities

• Welcome patients and visitors professionally.
• Answer and manage telephone calls, messages and emails.
• Schedule and coordinate appointments accurately.
• Process patient payments and refunds.
• Provide chairside assistance when trained.
• Maintain practice systems and records.

Skills

Dental reception

Patient service

Communication

Data entry

Computer literacy

Team collaboration

Education

Certificate III/IV in Dental Assisting

Tools

Practice-management software

Job description

The Front Office Coordinator provides welcoming, accurate and efficient reception and administrative support to patients, clinicians and the wider team. This is primarily a front office role. The employee will also provide occasional dental assisting and clinical support when operationally required, within their training and competence. The position supports consistent patient care and the effective day-to‑day operation of The Dental Club Caboolture.

Key responsibilities

Welcome patients and visitors professionally, respond to enquiries and help patients feel informed and comfortable.

Answer and manage telephone calls, messages, email and other patient enquiries promptly; follow up missed calls and escalat ...

Communicate clearly with dentists, dental assistants and other reception staff about appointments, patient requirements and changes to the day.

Manage sensitive patient interactions courteously, documenting and escalating in line with practice procedures.

Schedule and coordinate appointments accurately, allowing appropriate clinical time, practitioner availability and equipment requirements.

Complete appointment confirmations, cancellation and deposit processes in accordance with current practice policies.

Maintain recall, unscheduled treatment, patient reactivation and follow-up processes, including documenting contact attempts and outcomes.

Process and accurately allocate patient payments, refunds where authorised, private health claims and relevant third‑party claims.

Maintain accurate patient details, correspondence, consent documentation and administrative records in practice systems.

Provide chairside assistance when requested and appropriately trained, including preparation of materials, instrument transfer, sterilisation and patient support.

About you

Experience in dental reception, including appointment books, patient accounts and practice-management software, is highly desirable.

Previous hands‑on dental assisting experience is required for the clinical support component; Certificate III or IV in Dental Assisting is desirable.

Strong communication, patient service, computer literacy and accurate data‑entry skills.

Sound organisation, attention to detail, discretion, reliability and ability to manage competing priorities.

Ability to work independently while communicating openly and supporting the wider clinical and reception team.

Willingness to learn and follow The Dental Club procedures and any updated systems.

Protect patient privacy and confidentiality, and handle personal and health information in accordance with applicable requirements and practice policies.

Follow lawful and reasonable instructions, clinic procedures, professional conduct standards and workplace health and safety requirements.

About us

The Dental Club operates across multiple locations including Caboolture, Bellmere, Griffin and Stafford, Queensland.