Front Desk Coordinator

Clifton Family Dental; Cairns Regional; On-site; AUD 42,000 - 64,000; Full time

Job summary

Clifton Family Dental in Clifton Beach, Cairns, QLD is seeking a motivated Front Office Coordinator to join our friendly team. You will be the first point of contact for patients, ensuring a welcoming and professional experience.

Key duties include greeting patients, scheduling appointments, handling phone and email enquiries, processing payments and health fund claims, and maintaining patient records while supporting clinical and management staff.

Qualifications

• Experience in front-desk roles within a dental clinic is preferred.
• Strong communication skills and a professional appearance.
• Ability to manage multiple tasks and stay organised.
• Willingness to learn new patient management software and processes.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule appointments and maintain diaries efficiently.
• Handle phone and email enquiries professionally.
• Process payments, health fund claims, and basic billing.
• Maintain accurate patient records and correspondence.
• Support the clinical and management team.

Skills

Front desk management

Appointment scheduling

Customer service

Office software

Multitasking

Team player

Tools

Dental software

Job description

Clifton Family Dental – Clifton Beach, Cairns, QLD
Part-time / Full-time Opportunities Available

Clifton Family Dental is a modern, well-established family dental practice located in the beautiful Northern Beaches of Cairns. We pride ourselves on delivering high-quality dentistry with genuine care, professionalism, and an exceptional patient experience.

We are currently seeking a motivated team member to join our friendly and supportive team:

Front Office Coordinator

About the Role

As the first point of contact, you will play a key role in creating a welcoming, calm, and professional experience for our patients.

Key Responsibilities:

• Greeting patients and managing front desk operations
• Scheduling appointments and managing diaries efficiently
• Handling phone and email enquiries with professionalism and empathy
• Processing payments, health fund claims, and basic billing
• Maintaining accurate patient records and correspondence
• Supporting the clinical and management team

We are looking for someone who:

• Has previous experience as a dental receptionist (preferred but not essential for the right candidate)
• Is confident, well-presented, and communicates clearly
• Has strong organisational and multitasking skills
• Is comfortable learning new patient management software
• Takes pride in delivering outstanding customer service
• Is reliable, proactive, and a team player

Why Join Clifton Family Dental?

• Supportive, respectful, and family-oriented workplace
• Modern, well-equipped practice with a strong reputation
• Ongoing training and professional development
• Long-term opportunity with room to grow
• Located in one of Cairns’ most desirable coastal areas