Dental Front Desk Coordinator — Growth & Patient Care

Diem Dental in East Melbourne; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Ongoing education

Professional team environment

Long-term role

Job summary

Diem Dental in East Melbourne is seeking a positive, organised Dental Receptionist / Front Desk Coordinator to join our established practice. You will be the first point of contact, coordinating patient care and supporting our clinical team in a busy environment.

We value reliability, initiative and a genuine interest in dentistry. The role offers long-term growth with a respectful, professional team and opportunities to develop your dental knowledge.

Qualifications

• Previous dental reception experience.
• Excellent communication and interpersonal skills.
• A warm, confident and professional manner.
• Strong organisational skills and attention to detail.
• Confidence discussing dental treatment, fees and appointment arrangements.
• Good computer skills and the ability to learn practice management systems.
• The ability to multitask, prioritise and remain composed in a busy environment.
• Initiative, problem-solving ability and a willingness to take responsibility.
• A genuine interest in dentistry and providing excellent patient care.
• A team-oriented attitude and a willingness to learn and improve.

Responsibilities

• Welcoming patients and providing a warm, professional first impression.
• Managing phone calls, emails, enquiries and patient correspondence.
• Coordinating appointments, recalls, cancellations and follow-ups.
• Managing the appointment book efficiently and anticipating the needs of the clinical team.
• Building rapport and maintaining positive, long-term patient relationships.
• Processing payments, health fund claims and maintaining accurate patient records.
• Supporting dentists and clinical staff to ensure the daily schedule runs smoothly.
• Managing administrative tasks and maintaining an organised reception environment.
• Identifying opportunities to improve patient service, systems and practice efficiency.

Skills

Dental reception experience

Communication skills

Organisational skills

Professional manner

Discussing fees

Practice management software

Tools

Practice management software

Job description

Diem Dental in East Melbourne is seeking a positive, organised Dental Receptionist / Front Desk Coordinator to join our established practice. You will be the first point of contact, coordinating patient care and supporting our clinical team in a busy environment.

We value reliability, initiative and a genuine interest in dentistry. The role offers long-term growth with a respectful, professional team and opportunities to develop your dental knowledge.