FRONT DESK RECEPTION

Diem Dental in East Melbourne; Melbourne; Vor Ort; AUD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

Ongoing education

Professional team environment

Long-term role

Zusammenfassung

Diem Dental in East Melbourne is seeking a positive, organised Dental Receptionist / Front Desk Coordinator to join our established practice. You will be the first point of contact, coordinating patient care and supporting our clinical team in a busy environment.

We value reliability, initiative and a genuine interest in dentistry. The role offers long-term growth with a respectful, professional team and opportunities to develop your dental knowledge.

Qualifikationen

• Previous dental reception experience.
• Excellent communication and interpersonal skills.
• A warm, confident and professional manner.
• Strong organisational skills and attention to detail.
• Confidence discussing dental treatment, fees and appointment arrangements.
• Good computer skills and the ability to learn practice management systems.
• The ability to multitask, prioritise and remain composed in a busy environment.
• Initiative, problem-solving ability and a willingness to take responsibility.
• A genuine interest in dentistry and providing excellent patient care.
• A team-oriented attitude and a willingness to learn and improve.

Aufgaben

• Welcoming patients and providing a warm, professional first impression.
• Managing phone calls, emails, enquiries and patient correspondence.
• Coordinating appointments, recalls, cancellations and follow-ups.
• Managing the appointment book efficiently and anticipating the needs of the clinical team.
• Building rapport and maintaining positive, long-term patient relationships.
• Processing payments, health fund claims and maintaining accurate patient records.
• Supporting dentists and clinical staff to ensure the daily schedule runs smoothly.
• Managing administrative tasks and maintaining an organised reception environment.
• Identifying opportunities to improve patient service, systems and practice efficiency.

Kenntnisse

Dental reception experience

Communication skills

Organisational skills

Professional manner

Discussing fees

Practice management software

Tools

Practice management software

Jobbeschreibung

A career opportunity for someone who takes pride in what they do and wants to grow with an established dental practice.

Are you an experienced dental receptionist who enjoys working with people, thrives in a busy environment and takes pride in delivering exceptional service?

Diem Dental is seeking a positive, organised and enthusiastic Dental Receptionist / Front Desk Coordinator to become an integral part of our team.

This is more than a traditional reception role. You will play an important part in the smooth running of the practice, building lasting relationships with patients, coordinating their dental care and supporting our clinical team.

We are looking for someone who is genuinely interested in dentistry, enjoys taking responsibility and is seeking a stable, long-term position where they can develop their skills and grow with the practice.

About Diem Dental

Diem Dental is an established East Melbourne dental practice with more than 50 years of history, caring for generations of patients and families.

Our philosophy is built around three values:

CARE. QUALITY. COMMITMENT.

We pride ourselves on providing personalised, ethical and high-quality dentistry, with an emphasis on long-term oral health, patient relationships and continuing professional development.

We have a strong focus on patient experience, clinical excellence and maintaining a positive, professional team environment.

About the role

As the first point of contact for our patients, you will be responsible for creating a welcoming, organised and professional experience while helping coordinate the day-to-day operations of the practice.

The role is varied and requires someone who can confidently manage competing priorities, think ahead, communicate effectively and take initiative.

Your responsibilities will include:

• Welcoming patients and providing a warm, professional first impression.

• Managing phone calls, emails, enquiries and patient correspondence.

• Coordinating appointments, recalls, cancellations and follow-ups.

• Managing the appointment book efficiently and anticipating the needs of the clinical team.

• Building rapport and maintaining positive, long-term patient relationships.

• Processing payments, health fund claims and maintaining accurate patient records.

• Supporting dentists and clinical staff to ensure the daily schedule runs smoothly.

• Managing administrative tasks and maintaining an organised reception environment.

• Identifying opportunities to improve patient service, systems and practice efficiency.

About you

We are looking for someone who brings a positive attitude, maturity and enthusiasm to their work.

Ideally, you will have:

• Previous dental reception experience.

• Excellent communication and interpersonal skills.

• A warm, confident and professional manner.

• Strong organisational skills and attention to detail.

• Confidence discussing dental treatment, fees and appointment arrangements.

• Good computer skills and the ability to learn practice management systems.

• The ability to multitask, prioritise and remain composed in a busy environment.

• Initiative, problem-solving ability and a willingness to take responsibility.

• A genuine interest in dentistry and providing excellent patient care.

• A team-oriented attitude and a willingness to learn and improve.

Above all, we value someone who is reliable, proactive, positive and takes ownership of their responsibilities.

What we offer

• The opportunity to join an established practice with over 50 years of history.

• Work alongside experienced dentists who value quality and ongoing education.

• A supportive and professional team environment.

• Opportunities to develop your dental knowledge and coordination skills.

• A varied and rewarding position where your contribution makes a genuine difference.

• The opportunity to take ownership of your role and contribute ideas.

• A workplace that values commitment, initiative and long-term relationships.

Remuneration: Annual Package $70,000- 85,000 depending on experience and capability.

The opportunity

We are particularly interested in finding someone who is looking for a long-term home, not simply their next job.

We are happy to invest in training and developing the right person. In return, we are looking for someone who is equally invested in learning, growing and becoming a valued and dependable member of our team.

If you enjoy being busy, take pride in doing things well, appreciate working in a quality-focused environment and want to be part of a practice where your contribution is valued, we would love to hear from you.

DIEM DENTAL – EAST MELBOURNE

Care. Quality. Commitment.