Dental Front Desk & Patient Experience Specialist

Work Initiatives; Melbourne; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

Supportive team

Varied role

Professional growth

Modern practice

Job summary

Work Initiatives in Melbourne is seeking a professional Receptionist/Treatment Coordinator to join our dental team in a dynamic support role centred on patient experience and front‑of‑house coordination. You will handle patient communications, appointment scheduling, and daily administration, creating a welcoming, efficient environment for patients and staff in a fast‑paced practice.

This role values organisation, empathy, and teamwork, with opportunities for growth in a modern clinic committed

Qualifications

• Excellent interpersonal skills and professional demeanor.
• Strong organisational skills and attention to detail.
• Solution-focused and proactive mindset.
• Ability to communicate confidently with patients and colleagues.

Responsibilities

• Greet patients and manage reception in a dental practice.
• Coordinate appointments and scheduling with the clinical team.
• Answer inquiries via phone, SMS, email and social media.
• Maintain accurate records and front‑of‑house administration.
• Support day-to-day operations and team communication.
• Provide a welcoming and professional patient experience.

Skills

Interpersonal skills

Organisational ability

Communication

Customer service

Multitasking

Tools

Microsoft Office

Job description

Work Initiatives in Melbourne is seeking a professional Receptionist/Treatment Coordinator to join our dental team in a dynamic support role centred on patient experience and front‑of‑house coordination. You will handle patient communications, appointment scheduling, and daily administration, creating a welcoming, efficient environment for patients and staff in a fast‑paced practice.

This role values organisation, empathy, and teamwork, with opportunities for growth in a modern clinic committed