Delivery Manager – Customer Engagement Platforms (Hybrid)

CSC Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

CSC Commonwealth Superannuation Corporation in Sydney is seeking an experienced Delivery Manager to lead Customer Engagement Platforms. The role focuses on end-to-end technology delivery across Salesforce CRM, Web Self-Service, and related platforms, coordinating cross-functional teams in a hybrid working model.

You will drive governance, budget, and risk management, partnering with stakeholders and vendors to ensure on-time, on-budget delivery aligned with CSC's objectives.

Qualifications

• 5+ years' IT delivery experience, preferably in financial services.
• Experience leading Agile, Waterfall and hybrid delivery models.
• Budget management, financial forecasting and resource planning knowledge.
• Strong communication skills across all levels.

Responsibilities

• Lead end-to-end delivery of technology initiatives.
• Provide leadership of the Customer Engagement Platforms team.
• Develop and maintain delivery plans, budgets, risks, dependencies and resources.
• Apply appropriate Agile, Waterfall or hybrid delivery approaches.
• Drive vendor deliverables to meet contractual obligations and timelines.
• Communicate delivery status and key decisions to stakeholders.

Skills

IT delivery

Agile/Waterfall

Stakeholder management

Budget planning

Communication

Education

Bachelor's degree

PM certifications (PMI/PRINCE2/PSM/SAFe)

Tools

Salesforce

MuleSoft

Data Cloud

Salesforce Marketing Cloud

Job description

CSC Commonwealth Superannuation Corporation in Sydney is seeking an experienced Delivery Manager to lead Customer Engagement Platforms. The role focuses on end-to-end technology delivery across Salesforce CRM, Web Self-Service, and related platforms, coordinating cross-functional teams in a hybrid working model.

You will drive governance, budget, and risk management, partnering with stakeholders and vendors to ensure on-time, on-budget delivery aligned with CSC's objectives.