Member Experience Advisor - Hybrid/Remote

Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Job summary

Commonwealth Superannuation Corporation in Sydney is seeking a Customer Engagement Representative to help CSC members with their super through phone and email support. You will be the first point of contact, delivering timely, clear guidance with empathy and professionalism, while navigating privacy and compliance standards.

This role offers hybrid or fully remote options based on your location, with opportunities for learning and development within an inclusive workplace.

Qualifications

• Experience in a customer-facing role (call centre or financial services ideal).
• Empathetic, calm and confident communicator—even during tough conversations.
• Quick thinker who’s comfortable learning new systems and processes.
• Understanding of privacy, compliance and professional standards.
• Meaningful work contributing to members’ retirement journey; diverse and inclusive workplace.

Responsibilities

• Respond to inbound customer calls and emails with professionalism and care.
• Break down complex information in ways that are easy to understand.
• Use our knowledge library and website to help guide members.
• Balance phone and written communications as scheduled by our workforce team.
• Remain open to feedback and growth—coaching is part of the culture here.

Skills

Customer service experience

Empathetic communication

Clear communication

Adaptable learner

Privacy/compliance understanding

Job description

Commonwealth Superannuation Corporation in Sydney is seeking a Customer Engagement Representative to help CSC members with their super through phone and email support. You will be the first point of contact, delivering timely, clear guidance with empathy and professionalism, while navigating privacy and compliance standards.

This role offers hybrid or fully remote options based on your location, with opportunities for learning and development within an inclusive workplace.