ServiceNow PSDS/CSM Technical Consultant (Hybrid)

Sydney Water; Parramatta; Hybrid; AUD 140,000 - 195,000; Full time

Benefits offered by this job

Novated Leasing

Hybrid Work Environment

Continuous Professional Growth

Job summary

Sydney Water in Sydney is seeking an experienced ServiceNow PSDS/CSM Technical Consultant to drive delivery and evolution of its Developer/B2B Platform, supporting growth across Greater Sydney. You will partner with stakeholders, analysts, architects and partners to ensure solutions meet business needs, leverage out-of-the-box capabilities, and align with architecture.

You will guide design, governance, and DevOps practices to deliver scalable, high‑quality outcomes.

Qualifications

• 8+ years in leadership, technology consulting, or specialist roles in enterprise settings.
• 5+ years leading ServiceNow PSDS/CSM implementations and transformations.
• Strong end-to-end delivery understanding incl. architecture, integration, and implementation.

Responsibilities

• Lead ServiceNow implementations and transformations in line with platform best practices.
• Collaborate with stakeholders, analysts, architects, and delivery teams to deliver high value outcomes.
• Provide expert guidance on platform capabilities, risks, and best practices.

Skills

Leadership experience

ServiceNow PSDS/CSM

Platform governance

Stakeholder engagement

Agile/Waterfall

Solution architecture

Education

Degree in Information Systems/related

Tools

ServiceNow

REST integrations

DevOps

CI/CD

Job description

Sydney Water in Sydney is seeking an experienced ServiceNow PSDS/CSM Technical Consultant to drive delivery and evolution of its Developer/B2B Platform, supporting growth across Greater Sydney. You will partner with stakeholders, analysts, architects and partners to ensure solutions meet business needs, leverage out-of-the-box capabilities, and align with architecture.

You will guide design, governance, and DevOps practices to deliver scalable, high‑quality outcomes.