Lead Salesforce Service Cloud Delivery Manager

TalentReady; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

TalentReady is seeking an experienced Salesforce Project Manager to lead a Service Cloud implementation from discovery to go-live in a hybrid Sydney-based setup. This hands-on leadership role requires strong stakeholder engagement and the ability to drive outcomes in a fast-paced consulting environment.

You will coordinate across business analysts and technical teams, facilitating Agile ceremonies and delivering clear, executive-ready updates.

Qualifications

• Proven experience as Salesforce Delivery Lead / Project Manager.
• Strong hands-on experience delivering Salesforce Service Cloud implementations.
• Deep understanding of Salesforce ecosystem and delivery lifecycle.
• Experience managing Business Analysts.
• Strong business-facing PM skillset — translating between technical teams and stakeholders.
• Excellent communication and presentation skills.

Responsibilities

• Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live).
• Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes.
• Act as the primary point of contact for stakeholders, driving alignment and managing expectations.
• Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads.
• Own delivery planning including roadmap, risks, dependencies, and milestones.
• Provide clear, structured updates and presentations to senior stakeholders.
• Ensure best practice across Salesforce delivery, governance, and release management.
• Drive a high-performance delivery culture focused on accountability and outcomes.

Skills

Salesforce Delivery Lead

Project Management

Agile / Scrum

Stakeholder Management

Communication Skills

Delivery Leadership

Tools

Salesforce

Job description

TalentReady is seeking an experienced Salesforce Project Manager to lead a Service Cloud implementation from discovery to go-live in a hybrid Sydney-based setup. This hands-on leadership role requires strong stakeholder engagement and the ability to drive outcomes in a fast-paced consulting environment.

You will coordinate across business analysts and technical teams, facilitating Agile ceremonies and delivering clear, executive-ready updates.