Salesforce Service Cloud Delivery Lead (Hybrid — Sydney)

Ingrity Pty; Sydney; Hybrid; AUD 120,000 - 160,000; Part time

Job summary

Ingrity Pty in Sydney is seeking an experienced Salesforce Project Manager to lead a Service Cloud implementation. You will drive delivery across business stakeholders, BAs, and technical teams, owning end-to-end outcomes in a dynamic consultancy setting.

This hands-on leadership role requires strong stakeholder management, a clear delivery roadmap, and the ability to translate business needs into technical solutions.

Qualifications

• Proven experience as Salesforce Delivery Lead / Project Manager.
• Strong hands-on experience delivering Salesforce Service Cloud implementations.
• Deep understanding of the Salesforce ecosystem and delivery lifecycle.
• Experience managing and working closely with Business Analysts.
• Strong business-facing PM skillset — translate between technical teams and stakeholders.
• Excellent communication and presentation skills.
• Confident managing multiple stakeholders and driving alignment.
• Experience working in Agile delivery environments.

Responsibilities

• Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live).
• Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes.
• Act as the primary point of contact for stakeholders, driving alignment and managing expectations.
• Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads.
• Own delivery planning including roadmap, risks, dependencies, and milestones.
• Provide clear, structured updates and presentations to senior stakeholders.
• Ensure best practice across Salesforce delivery, governance, and release management.
• Drive a high-performance delivery culture focused on accountability and outcomes.

Skills

Salesforce Delivery

Service Cloud

Stakeholder management

Agile delivery

Communication skills

Presentation skills

Business analyst liaison

Job description

Ingrity Pty in Sydney is seeking an experienced Salesforce Project Manager to lead a Service Cloud implementation. You will drive delivery across business stakeholders, BAs, and technical teams, owning end-to-end outcomes in a dynamic consultancy setting.

This hands-on leadership role requires strong stakeholder management, a clear delivery roadmap, and the ability to translate business needs into technical solutions.