Delivery Manager - Customer Enablement Platforms

Commonwealth Superannuation Corporation

Sydney

On-site

AUD 140,000 - 180,000

Full time

5 days ago

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Benefits offered by this job

Flexible working arrangements

Career development opportunities

Health and wellbeing programs

Competitive remuneration

Job summary

Commonwealth Superannuation Corporation in Sydney is seeking a Delivery Manager to lead the Customer Engagement Platforms initiative. You will oversee end-to-end technology delivery, including Salesforce CRM, web self-service and related integrations, coordinating cross-functional teams and vendors to meet time, budget and quality objectives.

The role requires experience with Agile, Waterfall or hybrid delivery methods, strong governance, stakeholder management and a focus on security and

Qualifications

5+ years' experience in IT delivery, preferably within financial services.
Demonstrated experience leading development activities within Agile, Waterfall and hybrid delivery models.
Understanding of budget management, financial forecasting, resource planning and benefits realisation.
Familiarity with technology delivery lifecycles, software development practices and platform operating models.
Good verbal and written communication skills, with the ability to liaise effectively with staff at all levels.

Responsibilities

Lead the end-to-end delivery of technology initiatives, supporting the Business Project Manager from project initiation through to deployment and transition into business-as-usual (BAU).
Provide effective leadership of the Customer Engagement Platforms team, including strategic direction, governance and oversight; monitor workloads and BAU activities.
Collaborate with the Project Manager and stakeholders to develop and maintain delivery plans, budgets, assumptions, risks, dependencies and resource allocations.
Select and apply appropriate Agile, Waterfall or hybrid delivery approaches based on project requirements.
Drive successful implementation of solutions while maintaining quality, security and operational readiness.
Foster a collaborative, high-performing remote and online team environment focused on accountability, delivery excellence and continuous improvement.
Identify and remove delivery impediments and facilitate effective decision-making across teams.
Provide clear and consistent communication and reporting on delivery status, risks and key decisions.
Contribute to steering committees, governance forums and executive stakeholder engagement.
Ensure vendor deliverables meet contractual obligations, quality expectations and delivery timelines.

Skills

Delivery leadership

Agile & Hybrid delivery

Stakeholder management

Budget & forecasting

Communication

Education

Bachelor's degree in Business, Information Technology, Project Management or related discipline

Tools

Salesforce CRM

MuleSoft

Salesforce Marketing Cloud

Data Cloud/Data360

Job description

Delivery Manager - Customer Enablement Platforms

Commonwealth Superannuation Corporation – Sydney CBD NSW

Role: Delivery Manager – Customer Engagement Platforms

Type: Full Time/Fixed Term (12 months)

Location - Sydney/Canberra/Other Australian locations

Lead the delivery of strategic customer-facing technology initiatives
Work across Salesforce, digital platforms and customer engagement technologies
Join a collaborative team focused on delivering better customer outcomes

About CSC

At CSC, we are committed to building, supporting and protecting better retirement outcomes for our customers.

For over 100 years, we have proudly served current and former Australian Government and Australian Defence Force employees and their families. We are proud of our purpose and the difference we make to our customers. We strive to create an environment where our people can grow, collaborate and deliver meaningful outcomes.

About the role

We are seeking an experienced Delivery Manager to join our Customer Engagement Platforms team.

In this role, you will be responsible for the successful delivery of technology projects and initiatives supporting CSC's customer engagement and digital platforms. You will lead cross-functional delivery teams using Agile, Waterfall and hybrid methodologies, with a primary focus on Salesforce CRM, Web Self-Service and Salesforce Mobile Publisher.

You will oversee the end-to-end delivery of technology initiatives, which may also involve related platforms and integration services including MuleSoft, Salesforce Marketing Cloud, Data Cloud/Data360 and CSC's Registry systems.

Working closely with business stakeholders, technology teams, vendors and delivery partners, you will ensure projects are delivered safely, on time, within budget and aligned with CSC's strategic objectives.

You will work in partnership with a dedicated Business Project Manager (and Change Manager where required), taking responsibility for coordinating technology stakeholders and deliverables while providing leadership, governance and oversight across the broader project delivery team.

What you will do

Lead the end-to-end delivery of technology initiatives, supporting the Business Project Manager from project initiation through to deployment and transition into business-as-usual (BAU).
Provide effective leadership of the Customer Engagement Platforms team, including:
- Providing strategic direction, governance and oversight.
- Managing performance, supporting professional development and providing role clarity and direction.
- Monitoring workloads, leave and BAU activities.
Collaborate with the Project Manager and stakeholders to develop and maintain delivery plans, budgets, assumptions, risks, dependencies and resource allocations.
Select and apply appropriate Agile, Waterfall or hybrid delivery approaches based on project requirements.
Drive successful implementation of solutions while maintaining quality, security and operational readiness.
Foster a collaborative, high-performing remote and online team environment focused on accountability, delivery excellence and continuous improvement.
Identify and remove delivery impediments and facilitate effective decision-making across teams.
Provide clear and consistent communication and reporting on delivery status, risks and key decisions.
Contribute to steering committees, governance forums and executive stakeholder engagement.
Ensure vendor deliverables meet contractual obligations, quality expectations and delivery timelines.
Ensure compliance with CSC's standards, security requirements, architecture governance and project management methodologies.

Specific duties, deliverables and reporting lines may vary from time to time depending on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed.

About you

You are an experienced technology delivery professional with a strong track record of leading complex technology initiatives and coordinating cross-functional teams. You bring a practical understanding of Agile and Waterfall delivery methodologies, strong stakeholder management capabilities and the ability to drive outcomes across multiple technology platforms.

You are a collaborative and accountable leader who can navigate competing priorities, remove delivery obstacles and build high-performing teams. You are comfortable engaging with stakeholders at all levels and translating business objectives into successful technology outcomes.

Qualifications

Bachelor's degree in Business, Information Technology, Project Management or a related discipline.
And/or relevant professional and/or technical certifications, such as PMI, PRINCE2, PSM I/II or SAFe.

Knowledge, skills and experience

Essential

5+ years' experience in IT delivery, preferably within financial services.
Demonstrated experience leading development activities within Agile, Waterfall and hybrid delivery models.
Understanding of budget management, financial forecasting, resource planning and benefits realisation.
Familiarity with technology delivery lifecycles, software development practices and platform operating models.
Good verbal and written communication skills, with the ability to liaise effectively with staff at all levels.

Desirable

Knowledge of customer engagement and customer experience (CX) platforms, such as CRM, mobile applications, marketing automation, customer service, digital experience and customer data platforms.
Experience with government procurement, risk and security standards.

What you'll get in return

A career where you belong.

At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity and fosters inclusion across everything we do.Our gender equality strategy is more than a promise — it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities and abilities. We offer flexible work, inclusive policies and development opportunities designed to support you at every stage of your career.

You’ll also have access to a range of benefits, including: