Digital Channel Owner — Public Website (Hybrid/Remote)

Commonwealth Superannuation Corporation; Canberra; Hybrid; AUD 130,000 - 165,000; Full time

Job summary

Commonwealth Superannuation Corporation is seeking a Digital Channel Owner to own the CSC public website, shaping user-centric digital experiences for customers. Based in Canberra with hybrid/remote options, you'll lead a small team of digital specialists, align strategy with business priorities, and oversee delivery from roadmap to BAU.

You will collaborate with stakeholders and technology teams, apply user-centered design, and ensure compliant, high-quality releases that improve customer

Qualifications

• Experience owning or delivering large-scale enterprise websites.
• Strong stakeholder management and influencing skills, including senior leaders.
• Experience applying user-centered design to improve journeys.
• Proven track record delivering digital initiatives in a consumer context.

Responsibilities

• Own and evolve the strategy and roadmap for the CSC public website.
• Lead a small team of digital specialists, setting clear direction and priorities.
• Translate customer and business needs into a prioritized program of work.
• Lead discovery and delivery across projects, continuous improvement and BAU.
• Apply user-centered design principles to improve customer journeys.
• Partner with stakeholders across the business.
• Translate business and technical requirements into digital outcomes.
• Use customer insights and performance data to drive improvements.
• Oversee releases, testing, quality and compliance.
• Streamline ways of working and strengthen digital delivery.

Skills

Enterprise website ownership

Stakeholder management

Agile delivery

User-centered design

Leadership

Tools

Sitecore

Adobe Experience Manager

JIRA

Job description

Commonwealth Superannuation Corporation is seeking a Digital Channel Owner to own the CSC public website, shaping user-centric digital experiences for customers. Based in Canberra with hybrid/remote options, you'll lead a small team of digital specialists, align strategy with business priorities, and oversee delivery from roadmap to BAU.

You will collaborate with stakeholders and technology teams, apply user-centered design, and ensure compliant, high-quality releases that improve customer