Public Website Digital Channel Lead (Hybrid/Remote)

Commonwealth Superannuation Corporation; Sydney; Híbrido; AUD 150.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangements

Flexible work

Descripción de la vacante

Commonwealth Superannuation Corporation in Canberra/Sydney is seeking an experienced Digital Channel Owner to lead the public website channel and shape seamless digital experiences for CSC customers. You will own the channel strategy, manage a small digital specialist team, and align customer needs with business priorities and technical delivery.

The role requires strong Sitecore expertise, B2C digital delivery experience, and proven ability to drive digital maturity through strategy, roadmaps,

Formación

• Full working rights in Australia.
• Experience owning a large-scale, enterprise website or digital channel.
• Hands-on Sitecore experience; Adobe experience highly regarded.
• Experience delivering digital initiatives in a B2C environment.
• Experience defining digital strategies, roadmaps and prioritised programs of work.
• Strong understanding of user-centred design principles and customer journey thinking.
• Strong stakeholder management and influencing skills with senior leaders and technical teams.
• Experience using data and customer insights to improve digital experiences.
• Strong communication, organisational and project management skills.
• Experience using agile/scrum delivery methodologies and JIRA.

Responsabilidades

• Own and evolve the strategy and roadmap for the CSC public website.
• Lead a small team of digital specialists, setting clear direction and priorities.
• Translate customer and business needs into a prioritised program of work.
• Lead discovery and delivery across projects, continuous improvement and BAU.
• Apply user-centred design principles to improve customer journeys.
• Partner with stakeholders across the business.
• Translate business and technical requirements into digital outcomes.
• Use customer insights and performance data to drive improvements.
• Oversee releases, testing, quality and compliance.
• Streamline ways of working and strengthen digital delivery.

Conocimientos

Sitecore

Adobe Experience Manager

Agile/Scrum

JIRA

Stakeholder management

User-centred design

Digital strategy

Roadmaps

Project management

Herramientas

JIRA

Adobe Experience Manager

Descripción del empleo

Commonwealth Superannuation Corporation in Canberra/Sydney is seeking an experienced Digital Channel Owner to lead the public website channel and shape seamless digital experiences for CSC customers. You will own the channel strategy, manage a small digital specialist team, and align customer needs with business priorities and technical delivery.

The role requires strong Sitecore expertise, B2C digital delivery experience, and proven ability to drive digital maturity through strategy, roadmaps,