Delivery Manager – Customer Engagement Platforms (Flexible Work)

Commonwealth Superannuation Corporation; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Health and wellbeing programs

Competitive remuneration

Job summary

Commonwealth Superannuation Corporation in Sydney is seeking a Delivery Manager to lead the Customer Engagement Platforms initiative. You will oversee end-to-end technology delivery, including Salesforce CRM, web self-service and related integrations, coordinating cross-functional teams and vendors to meet time, budget and quality objectives.

The role requires experience with Agile, Waterfall or hybrid delivery methods, strong governance, stakeholder management and a focus on security and

Qualifications

• 5+ years' experience in IT delivery, preferably within financial services.
• Demonstrated experience leading development activities within Agile, Waterfall and hybrid delivery models.
• Understanding of budget management, financial forecasting, resource planning and benefits realisation.
• Familiarity with technology delivery lifecycles, software development practices and platform operating models.
• Good verbal and written communication skills, with the ability to liaise effectively with staff at all levels.

Responsibilities

• Lead the end-to-end delivery of technology initiatives, supporting the Business Project Manager from project initiation through to deployment and transition into business-as-usual (BAU).
• Provide effective leadership of the Customer Engagement Platforms team, including strategic direction, governance and oversight; monitor workloads and BAU activities.
• Collaborate with the Project Manager and stakeholders to develop and maintain delivery plans, budgets, assumptions, risks, dependencies and resource allocations.
• Select and apply appropriate Agile, Waterfall or hybrid delivery approaches based on project requirements.
• Drive successful implementation of solutions while maintaining quality, security and operational readiness.
• Foster a collaborative, high-performing remote and online team environment focused on accountability, delivery excellence and continuous improvement.
• Identify and remove delivery impediments and facilitate effective decision-making across teams.
• Provide clear and consistent communication and reporting on delivery status, risks and key decisions.
• Contribute to steering committees, governance forums and executive stakeholder engagement.
• Ensure vendor deliverables meet contractual obligations, quality expectations and delivery timelines.

Skills

Delivery leadership

Agile & Hybrid delivery

Stakeholder management

Budget & forecasting

Communication

Education

Bachelor's degree in Business, Information Technology, Project Management or related discipline

Tools

Salesforce CRM

MuleSoft

Salesforce Marketing Cloud

Data Cloud/Data360

Job description

Commonwealth Superannuation Corporation in Sydney is seeking a Delivery Manager to lead the Customer Engagement Platforms initiative. You will oversee end-to-end technology delivery, including Salesforce CRM, web self-service and related integrations, coordinating cross-functional teams and vendors to meet time, budget and quality objectives.

The role requires experience with Agile, Waterfall or hybrid delivery methods, strong governance, stakeholder management and a focus on security and