Operations Support Team Member (AM)

Dragonfly Shipping PTY LTD; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Hourly rate

Team environment

Growth opportunities

Job summary

Dragonfly Shipping is seeking an Operations Support team member for our Pemulwuy delivery hub in Sydney. You will assist with package flow, prepare daily loads, coordinate with drivers and delivery partners, and provide on-the-ground support. The role requires hands-on experience in warehouse or operations, strong customer service, and clear communication.

You will liaise with the call centre and help keep the site running smoothly. Schedule: 5:30am to 1:30pm, Sunday to Thursday.

Qualifications

• Previous experience in an operations, transport or warehouse environment.
• Strong customer service and solutions-focused mindset.
• Excellent communication skills.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to lift up to 20kgs.

Responsibilities

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on‑the‑ground support, and occasionally contacting customers directly via phone or email.
• Partner with Supervisors and team members to maintain smooth, day‑to‑day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and escalate any issues or special cases to Supervisors as needed.
• Maintain a clean, safe, and organised work area in line with health and safety standards.

Skills

Customer service

Communication

MS Office

Job description

Come transform the future with us! What is a typical workday? This is an excited opportunity for an Operations Support Team Member seeking stability, career progression, and a pathway into logistics management. With two positions available, we are looking for the adaptable, proactive and innovative individuals to join our Sydney (Pemulwuy) team and grow within our fast-paced business.

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role:

We’re on the lookout for a hands‑on Operations Support team member to join our Pemulwuy delivery hub. If you’ve got experience working in a warehouse or operations environment and are confident liaising with drivers, coordinating deliveries, and keeping things running smoothly behind the scenes, this could be the role for you. You will be the go‑to person for supporting the flow of packages in and out of the site, helping to prepare daily loads, coordinating with delivery partners, supporting drivers on the road, and jumping in where needed to keep everything moving efficiently. You’ll also work autonomously to ensure issues are flagged early and resolved quickly. This is an excellent opportunity for someone who thrives in a fast‑paced environment, is a team player, enjoys being hands‑on and is looking for the next step in their career pathway.

Schedule: 5:30am - 1:30pm, Sunday - Thursday

Key Responsibilities:

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on‑the‑ground support, and occasionally contacting customers directly via phone or email.
• Partner with Supervisors and team members to maintain smooth, day‑to‑day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and escalat? any issues or special cases to Supervisors as needed.
• Maintain a clean, safe, and organised work area in line with health and safety standards.

Required Qualifications and Experience:

• Previous experience in an operations, transport or warehouse environment.
• Strong customer service and solutions-focused mindset.
• Excellent communication skills.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to lift up to 20kgs.

Why Join Dragonfly Shipping?

• Award hourly rate.
• Join a supportive, team-oriented environment.
• Genuine growth opportunities within our rapidly growing company.