Client Service Specialist- Bega

Australian Hearing Services (Hearing Australia); Bega; On-site; AUD 36,000 - 44,000; Part time

Job summary

Hearing Australia is seeking a Client Service Specialist to join our Bateman’s Bay and Nowra hearing centres. This permanent part-time role (24 hours/week, Tue-Wed-Thu) includes a two-week full-time training period (Mon-Fri, 8:30am-5pm) to complete onboarding.

You’ll greet clients, manage reception, bookings, claims, data entry and monthly reports while supporting clinicians and clients of diverse backgrounds.

Qualifications

• Proactive problem solver with a willingness to take ownership of tasks.
• Positive attitude and growth mindset in daily duties.
• Solid IT literacy and familiarity with mobile tech (iOS/Android).
• Desire to work in an organisation that helps others and their families.
• Driver's license and reliable vehicle for centre visits.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform admin duties: bookings, claims, data entry, monthly reports.
• Liaise with clients of all ages and backgrounds, including those with complex needs.
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting.
• Assist clinicians by identifying client needs, offering advice and demonstrating hearing aid use.

Skills

Customer service

Problem solving

Communication

IT literacy

Mobile tech familiarity

Driver's license

Job description

• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent part-time position (24 hours per week, Tue-Wed-Thursday)
• Support to Bateman’s Bay and Nowra hearing centres on occasion
• This role will include an initial two-week full-time training period (Mon-Fri, 8:30am-5pm), to support the completion of mandatory training and onboarding requirements

Your opportunity

As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us.

Here’s how you’ll do it:

• You’ll greet clients, attend to all counter and telephone enquiries
• You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting
• You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Approach each day and task with a positive attitude and growth mindset
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
• Drivers license and own reliable vehicle

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.