Customer Support ConsultantNew

Tacticall Recruitment; Brisbane; Presencial; AUD 43.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate

Supportive team environment

Descripción de la vacante

Australia's largest independently owned courier and express freight company is hiring a Contact Centre team member in Archerfield, Queensland. You will be the first point of contact for bookings, freight enquiries, and general service information in a fast-paced, customer-focused environment.

This temporary role commences immediately and runs through to the end of January 2027. Ideal candidates have contact centre or high-volume customer service experience, strong communication skills, and a

Formación

• Prior experience in a contact centre or high-volume customer service role.
• Strong verbal communication and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer literacy; familiarity with booking systems preferred.
• Proactive and professional customer service approach.

Responsabilidades

• Be the first point of contact for customers needing bookings, freight enquiries, and general service information.
• Provide accurate information and resolve issues in a timely manner.
• Support the team in a fast-paced contact centre environment.

Conocimientos

Contact centre experience

Customer service orientation

Strong communication skills

Problem-solving

Ability to work in fast-paced env.

Herramientas

Booking systems

Basic computer literacy

Descripción del empleo

Work for Australia's largest independently owned courier and express freight company, proudly solving transport challenges nationwide since 1978.

The Position:

Join the dynamic Contact Centre team, where you'll be the first point of contact for customers needing support with bookings, freight enquiries, and general service information. This is a fast-paced, customer-focused role ideal for someone with strong communication skills and a passion for problem-solving.

This role is commencing immediately on a temporary basis through to the end of January 2027.

To be successful in the role we are seeking candidates who possess the following attributes:

• Previous experience in a contact centre or high-volume customer service role
• Strong verbal communication and problem-solving skills
• Ability to work efficiently in a fast-paced environment
• Basic computer literacy and familiarity with booking systems (preferred)
• A proactive and professional approach to customer service

Details:

• Competitive hourly rate of $37.50/hr
• Supportive team environment
• Based in Archerfield, QLD

Criminal history checks may be part of the shortlisting process.