Customer Support Consultant

Tacticall; Brisbane; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Immediate start

Temporary contract

Job summary

Tacticall Recruitment in Australia is seeking a dedicated Contact Centre professional to be the first point of contact for customers requiring bookings and freight information. The role is fast-paced, customer-focused, and based in Archerfield, QLD.

The position runs on a full-time temporary basis with an ASAP start through to the end of January 2027, offering a competitive hourly rate with superannuation. Strong communication skills and a proactive service mindset are essential.

Qualifications

• Previous experience in a contact centre or high-volume customer service role.
• Strong verbal communication and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer literacy and familiarity with booking systems (preferred).
• Proactive and professional approach to customer service.

Responsibilities

• Be the first point of contact for customers needing bookings, freight enquiries and general service information.
• Provide fast, accurate responses in a high-volume environment.
• Support customers through bookings and enquiries using the booking system.
• Maintain a proactive, professional approach to customer service.

Skills

Contact centre experience

Verbal communication

Problem solving

Adaptability

Booking systems familiarity

Tools

Booking systems

Job description

• South Brisbane Location
• Full-Time Temporary Role
• $37.50/hr + Super - ASAP Start

Company

Work for Australia's largest independently owned courier and express freight company, proudly solving transport challenges nationwide since 1978.

Position

Join the dynamic Contact Centre team, where you'll be the first point of contact for customers needing support with bookings, freight enquiries, and general service information. This is a fast-paced, customer-focused role ideal for someone with strong communication skills and a passion for problem-solving.

This role is commencing immediately on a temporary basis through to the end of January 2027.

Attributes

• Previous experience in a contact centre or high-volume customer service role
• Strong verbal communication and problem-solving skills
• Ability to work efficiently in a fast-paced environment
• Basic computer literacy and familiarity with booking systems (preferred)
• A proactive and professional approach to customer service

Details

• ASAP start available
• Competitive hourly rate of $37.50/hr
• Supportive team environment
• Based in Archerfield, QLD

Criminal history checks may be part of the shortlisting process.