Customer Service Representative

Roisin Murphy; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Rashi Joshi in Mascot is seeking a Customer Service Representative to support customers, handle enquiries and bookings, and provide timely solutions for a positive experience.

You will work with internal teams to coordinate requests, resolve issues, and keep customers informed. The role requires strong communication, organisation and problem-solving skills in a busy environment.

Qualifications

• Prior experience in customer service or contact centre advantageous.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy; able to manage multiple tasks.

Responsibilities

• Respond to customer enquiries and provide accurate information.
• Manage bookings, requests and changes efficiently.
• Assist customers with delays, issues and service disruptions.
• Maintain accurate customer and booking information in internal systems.
• Process relevant documentation and ensure correct recording.
• Coordinate requests with internal teams to resolve issues.

Skills

Customer service

Communication

Problem-solving

Organisation

Teamwork

Salesforce

Microsoft Office

Tools

Salesforce

Microsoft Office

CRM software

Job description

Full-Time | Monday to Friday | Mascot

About the Role

As a Customer Service Representative, you'll be responsible for supporting customers, managing enquiries and bookings, and providing timely solutions to ensure a positive customer experience. You'll work closely with internal teams to coordinate requests, resolve issues and keep customers informed throughout the process. This is a busy and varied role where strong communication, organisation and problem-solving skills are essential.

Your responsibilities will include:

• Responding to customer enquiries and providing accurate, timely information.
• Managing bookings, requests and changes efficiently.
• Assisting customers with delays, issues and service disruptions.
• Maintaining accurate customer and booking information across internal systems.
• Processing relevant documentation and ensuring information is recorded correctly.
• Working closely with internal teams to coordinate customer requests and resolve issues.
• Managing competing priorities in a fast-paced operational environment.
• Identifying opportunities to improve processes and enhance the overall customer experience.

About You

We're looking for someone who is confident, proactive and genuinely passionate about providing excellent customer service. To be successful in this role, you'll have:

• Previous experience in customer service, contact centre or a similar customer-facing environment.
• Previous experience or knowledge of the freight industry will be highly regarded.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Excellent computer skills, including proficiency in Microsoft Office and Salesforce.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach to problem-solving.
• The ability to work independently and as part of a team.
• A positive, customer-focused attitude and a willingness to go the extra mile.
• The ability to work under time and resource constraints while meeting deadlines.
• Availability to work full-time, Monday to Friday.

This is a great opportunity for a customer service professional looking to join a supportive and fast-paced team in Mascot , with the opportunity to develop your skills and gain valuable experience.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.