Administrative Operational Support

Concept Recruitment Specialists; Cairns Regional; On-site; AUD 45,000 - 55,000; Full time

Job summary

Concept Recruitment Specialists in Cairns, QLD, is seeking a flexible administrator who will blend administration, customer service and day-to-day operational support. You will join a collaborative team where on-the-job training helps you quickly build essential skills.

Based in Cairns, the role runs Monday to Friday, 8:00 AM to 4:00 PM, with full training provided. You will handle enquiries, data entry, dispatch coordination and freight assistance within a small, supportive team environment.

Qualifications

• Customer service in a busy environment.
• Strong computer skills and the ability to learn new systems quickly.
• Excellent communication and interpersonal skills.
• Professional and confident when managing challenging enquiries.
• Strong attention to detail and the ability to prioritise under pressure.

Responsibilities

• Manage customer enquiries and bookings across phone, email, SMS and face-to-face interactions.
• Complete data entry, maintain accurate records and provide general administrative support.
• Assist with dispatch enquiries and coordinate customer pickups.
• Provide freight solutions and assist with delivery address enquiries.
• Support daily operational activities, including handling freight and lifting items up to 20kg when required.

Skills

Customer service

Data entry

Computer skills

Communication

Organisational skills

Multitasking

Job description

Concept Recruitment Specialists – Cairns QLD

Supporting a large, fast-paced region, this varied role combines administration, customer service and day-to-day operational support. You will join a collaborative team where you can build your skills through full on-the-job training.

• Cairns, QLD 4870
• Monday to Friday | 8:00 AM – 4:00 PM
• Full training provided
• Small, supportive team environment

Key Responsibilities

• Manage customer enquiries and bookings across phone, email, SMS and face-to-face interactions
• Complete data entry, maintain accurate records and provide general administrative support
• Assist with dispatch enquiries and coordinate customer pickups
• Provide freight solutions and assist with delivery address enquiries
• Support daily operational activities, including handling freight and lifting items up to 20kg when required

To be considered, you will have:

• Previous customer service experience in a busy environment
• Strong computer skills and the ability to learn new systems quickly
• Excellent communication and interpersonal skills
• A professional and confident approach when managing challenging enquiries
• Strong attention to detail, organisational skills and the ability to prioritise under pressure
• The ability to work independently and contribute to a small team
• The ability to safely handle freight weighing up to 20kg when required

Concept Recruitment Specialists strive to be a diverse and inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability.