Customer Service Operator

Direct Couriers; Sydney; Sur place; AUD 52 000 - 68 000; Plein temps

Résumé du poste

Direct Couriers, based in Sydney, is seeking a Customer Service Operator to handle phone bookings and delivery enquiries, and to support drivers with queries. The role focuses on delivering excellent customer service and accurate account management.

This opportunity is suited to someone early in their career with a passion for learning and growth within a fast-paced logistics environment.

Qualifications

• Strong written, verbal and phone communication skills.
• Excellent attention to detail with the ability to manage multiple tasks and deadlines.
• Sound computer skills, including proficiency with Microsoft Office.
• A proactive, reliable attitude with a genuine willingness to learn and grow with the business.

Responsabilités

• Receive phone bookings and delivery queries from customers and handle driver inquiries.
• Monitor and manage customer accounts while maintaining a high level of service.

Connaissances

Communication skills

Attention to detail

Multitasking

Team player

Outils

Microsoft Office

Description du poste

Direct Couriers is an Australian-owned courier company established in 1983 and now one of the leading logistics and transportation providers across Australia and New Zealand. With over 1,500 team members, we deliver reliable same-day, overnight and international solutions for businesses of all sizes.

At Direct Couriers, our people are at the centre of everything we do. We pride ourselves on a supportive, inclusive workplace where team members are treated like family and encouraged to grow. We invest in our people, promote from within wherever possible, and hire with the future in mind, not just for today’s role, but for the opportunities ahead. If you’re looking for a workplace that values development, teamwork and long-term careers, you’ll feel right at home here.

What's the role?

Based out of our Banksmeadow office as a Customer Service Operator, you will be primarily responsible for receiving both phone bookings and delivery queries from customers as well as handling driver enquiries to ensure that our customer delivery needs are met. You will also be responsible for monitoring and managing customer accounts while maintaining a high level of service.

This position is ideal for someone early in their career who is eager to learn, develop new skills and grow with a successful, fast-paced organisation.

Why should you apply?

This role offers an excellent opportunity to build a long-term career within the logistics and transport industry. With the opportunity to master different technologies, engage with customers, multi-task and problem solve. You will receive full training and you will be faced with new challenges and queries each day which keeps the role both busy and exciting.

If you are motivated, organised and enjoy supporting others to succeed, this role will give you the foundation to grow professionally while contributing meaningfully to the team

What you need is:

To be successful in this role, you will demonstrate the following:

Strong written, verbal and phone communication skills

Excellent attention to detail with the ability to manage multiple tasks and deadlines

Sound computer skills, including proficiency with Microsoft Office

A proactive, reliable attitude with a genuine willingness to learn and grow with the business

We are looking for someone who is reliable, enthusiastic and open to learning and a team player who wants to grow with the business and take on increasing responsibility over time.

If you are seeking a full-time opportunity with a well-established company that values its people and offers a dynamic, supportive work environment, we would love to hear from you.

Please note: only shortlisted candidates will be contacted. No agencies please.