Customer Service Centre Consultant

Weploy; Mackay Regional; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work after training

Career development

Ongoing onboarding and coaching

Job summary

Weploy is hiring for a customer-focused role within our Service Centre. You will handle roadside assistance inquiries, triage needs, and coordinate support across multiple systems with empathy and accuracy.

This permanent full-time position offers a 12-week onboarding, ongoing coaching, and a structured career path, with salary of $74,531 inclusive of super and potential annual bonus. Melbourne-based with future hybrid flexibility.

Qualifications

• Experience in customer service or contact centre roles preferred.
• Strong communication and empathy with a resilient, solution-focused mindset.
• Comfort with navigating multiple systems and data entry accuracy.

Responsibilities

• Handle inbound calls for roadside assistance and general inquiries.
• Triage situations and coordinate appropriate support services.
• Liaise with external providers and update CRM records accurately.
• Process lodgements and manage follow-ups and admin tasks.

Skills

Customer service

Problem solving

Communication

Multi-system navigation

Data accuracy

Tools

CRM systems

Claims systems

Job description

Job Description

Looking for a role where you can genuinely support people? Love problem-solving, helping customers, and working in a team that truly has your back? We’ve got you covered. Benefits!

• Start date: 22nd June with onsite interviews being held on the 4th and 5th June
• Permanent full-time opportunity with long-term career growth
• Melbourne-based role with future hybrid flexibility after 6 months
• Supportive culture with ongoing learning and development opportunities
• Dedicated 12-week onboarding and training program
• Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
• Opportunity for weekend shift at double pay
• Annual bonus opportunity
• Salary: $74,531 inclusive of super

Your Next Role: We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do: Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries. Triage customer situations and coordinate appropriate support services. Liaise with external providers. Answer overflow reception calls and transfer customers to the appropriate department. Process claim lodgements and update customer records accurately within CRM systems. Coordinate follow-ups and administrative tasks relating to customer cases. Navigate multiple systems including CRM platforms and claims systems. Deliver exceptional service while meeting quality, compliance, and service standards.

What You Need: Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply). Strong communication skills. High emotional intelligence and resilience. Ability to problem solve and think on your feet. Confidence navigating multiple systems simultaneously. Strong attention to detail and data accuracy. Commitment to rotating rosters between 6am–8:30pm after training. Positive attitude and willingness to learn. Permanent work eligibility essential.