Customer Service Centre Consultant

Weploy; Rockhampton Regional; On-site; AUD 63,000 - 86,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work after 6 months

12-week onboarding

Job summary

Weploy is seeking a customer-focused professional for a Melbourne-based Service Centre role with long-term career growth. The position offers permanent full-time employment, on-site work with future hybrid flexibility after 6 months, and a structured onboarding program.

Salary is listed as 74,531 AUD inclusive of super, with annual bonus opportunities and potential weekend penalties. You will handle roadside assistance and accident-related inquiries, triage situations, coordinate support, and

Qualifications

• Previous customer service or contact centre experience preferred.
• Strong communication skills.
• High emotional intelligence and resilience.
• Ability to problem solve and think on your feet.
• Confidence navigating multiple systems simultaneously.
• Strong attention to detail and data accuracy.
• Permanent work eligibility essential.

Responsibilities

• Handle inbound calls relating to roadside assistance and accident support.
• Triage customer situations and coordinate appropriate support services.
• Liaise with external providers.
• Answer overflow reception calls and transfer customers to the appropriate department.
• Process claim lodgements and update customer records accurately within CRM systems.
• Coordinate follow-ups and administrative tasks relating to customer cases.
• Navigate multiple systems including CRM platforms and claims systems.
• Deliver exceptional service while meeting quality, compliance, and service standards.

Skills

Customer service

Communication

Empathy

Resilience

Problem solving

Data accuracy

Attention to detail

Tools

CRM software

Job description

Job Description

Looking for a role where you can genuinely support people? Love problem-solving, helping customers, and working in a team that truly has your back? We’ve got you covered. Benefits!

• Start date: 22nd June with onsite interviews being held on the 4th and 5th June
• Permanent full-time opportunity with long-term career growth
• Melbourne-based role with future hybrid flexibility after 6 months
• Supportive culture with ongoing learning and development opportunities
• Dedicated 12-week onboarding and training program
• Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
• Opportunity for weekend shift at double pay
• Annual bonus opportunity
• Salary: $74,531 inclusive of super

Your Next Role: We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do: Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries. Triage customer situations and coordinate appropriate support services. Liaise with external providers. Answer overflow reception calls and transfer customers to the appropriate department. Process claim lodgements and update customer records accurately within CRM systems. Coordinate follow-ups and administrative tasks relating to customer cases. Navigate multiple systems including CRM platforms and claims systems. Deliver exceptional service while meeting quality, compliance, and service standards.

What You Need: Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply). Strong communication skills. High emotional intelligence and resilience. Ability to problem solve and think on your feet. Confidence navigating multiple systems simultaneously. Strong attention to detail and data accuracy. Commitment to rotating rosters between 6am–8:30pm after training. Positive attitude and willingness to learn. Permanent work eligibility essential.