Customer Service Officer

Category 5 Labour Management; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

WFH Flexibility

Job summary

Category 5 Labour Management in Brisbane, QLD is seeking an energetic support coordinator for a 3‑month casual placement with potential to transition to a permanent role with the client. The role is based in Northgate, with standard hours 9am–5pm, Monday to Friday, and option for 2 days of work-from-home once permanent.

Duties include handling email requests, resolving service issues, and scheduling services.

Qualifications

• Experience with Office 365 suite (Word, Excel, Outlook) and contact centre experience is essential.

Responsibilities

• Process email requests using internal systems (Salesforce).
• Deal with complaints and provide solutions.
• Book ad-hoc, urgent or scheduled services within contracted timeframes.
• Update services with new information.

Skills

Office 365

Contact centre experience

Tools

Salesforce (CRM)

Job description

Category 5 Labour Management – Brisbane QLD

Roster:

Initial 3-month casual duration with potential to move permanent direct with the client | Working Monday to Friday, 9.00 am to 5.00 pm (Once Permanent with client potential to shift to Tuesday to Saturday 8.00 am to 4.00 pm) with 2-days WFH Flexibility once permanent.

Location:

Northgate, QLD

Duties & Responsibilities

• Using internal customer and operations systems to process email requests efficiently (Salesforce)
• Dealing with complaints regarding services and providing solutions
• Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
• Updating services with new information

Skills & Experience

• Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience (Essential)
• Salesforce (CRM), similar transport, logistics or supply chain systems (Desirable)
• Efficient processor who thrives on growing their skills and boosting output
• Ability to work autonomously and as part of a team
• Good work ethic & Commitment to safety
• High attention to detail, Customer focussed, Patient and resilient
• Looking for a role for long term stability

About the company

Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them.

With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.

• Competitive hourly rate + super
• Monday to Friday, 9.00 am to 5.00 pm with WFH Flexibility