Customer Support Assistant - Morayfield Grove Care Community

Opal Healthcare; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

EA Penalty Rates & paid parental leave

$5,000 referral bonuses

Job summary

Opal HealthCare is hiring a Customer Support Assistant for Morayfield Grove Care Community in Morayfield, Queensland. The role focuses on welcoming residents, families and visitors, providing essential admin support, and guiding tours of the community.

Responsibilities include rostering, payroll tasks, and maintaining accurate records. A friendly, professional manner and good organisation are essential, with experience in admin, reception, or customer service preferred.

Qualifications

• Experience in an administrative, reception, or customer service role.
• A friendly, professional manner with exceptional organisation and communication skills.

Responsibilities

• Be the warm and welcoming first point of contact for residents, families, and visitors.
• Provide essential administrative support to ensure the community runs smoothly.
• Assist with guiding prospective residents and families on tours of our community.
• Manage rostering, payroll tasks, and maintain accurate records.
• Work as a key part of a supportive team to deliver exceptional customer service.

Skills

Customer service

Administrative tasks

Communication

Job description

Customer Support Assistant - Morayfield Grove Care Community

Morayfields Grove Care Community, 69-71 Caboolture River Road, Morayfield, Queensland, Australia

Posted Tuesday 27 October 2026 at 2:00 pm

"At Opal HealthCare, we know that companies don’t succeed, people do."
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a caring and efficientCustomer Support Assistantto be the welcoming face and supportive backbone of our team at Morayfield Grove Care Community.

What's on Offer:

• Location: Morayfield Grove Care Community
• Employment Type: Permanent full-time, Monday to Friday
• Additional Benefits: EA Penalty Rates & paid parental leave

Why Choose Opal?

True work-life balance— Stable hours and flexible rosters
Career development — Start your career with us and access our Opal HealthCare Academ
Supportive team— Join a values-led environment where you are valued
Paid parental leave— Industry-leading policy
$5,000 referral bonusesfor bringing a friend onboard
Sector-leading systems & innovation— The tools to help you succeed

What You'll Do:

Be the warm and welcoming first point of contact for residents, families, and visitors.

Provide essential administrative support to ensure our care community runs smoothly.

Assist with guiding prospective residents and families on tours of our beautiful community.

Manage rostering, payroll tasks, and maintain accurate records.

Work as a key part of a supportive team to deliver exceptional customer service.

What You'll Need:

Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)

A friendly, professional manner with exceptional organisation and communication skills

A genuine desire to help people and make a difference in your community

The ability to be proactive, work as part of a team, and manage multiple tasks

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Support with Heart

If you are a natural organiser who loves helping people and wants to start a rewarding career in a role with true purpose, we would love to hear from you.

Morayfields Grove Care Community, 69-71 Caboolture River Road, Morayfield, Queensland, Australia