Customer Support & Administration

Riverina Safes & Locks; Wagga Wagga; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full training

Friendly workplace

Career development

Long-term stability

Modern systems

Competitive remuneration

Flexible hours (case-by-case)

Job summary

Riverina Safes & Locks invites applications for an office administrator role in NSW. You’ll manage master key records, handle admin tasks, and assist customers in-showroom, with full training provided in ProMaster Master-Keying Software.

No industry experience required; we’ll train the right person. The role is on-site and suits meticulous, organised individuals who value accuracy and excellent customer service.

Qualifications

• Attention to detail and organisational skills.
• Willing to learn ProMaster Master-Keying Software.
• Strong communication and customer service abilities.
• Eligible to obtain NSW Security Licence and able to work on-site.

Responsibilities

• Maintaining and updating master key system records using ProMaster software.
• Ensuring information and records are accurate and up to date.
• Supporting colleagues with administrative and office tasks.
• Preparing reports and documentation.
• Assisting customers in our showroom.
• Answering phone calls and responding to customer enquiries.
• Managing sensitive information with professionalism and discretion.
• Maintaining positive and professional relationships with customers, clients and team members.

Skills

Attention to detail

Organised

Customer service

Communication skills

Team player

Tools

ProMaster software

Job description

Looking for a Role Where Accuracy, Organisation and Customer Service Matter?

We're a long-established locksmith and security company looking for a friendly, organised and detail-focused person to join our team.

This is a unique and rewarding role that combines administration, accurate record management and customer service. You'll become an important member of our office team, helping maintain accurate master key records while providing administrative support and customer service both over the phone and in our showroom.

No industry experience is required. We provide comprehensive training in our specialist ProMaster Master-Keying Software and ongoing support as you develop your skills.

We're looking for someone who enjoys helping people, takes pride in getting the details right, and values being a trusted source of support for customers and colleagues alike.

What You'll Be Doing

• Maintaining and updating master key system records using ProMaster software
• Ensuring information and records are accurate and up to date
• Supporting colleagues with administrative and office tasks
• Preparing reports and documentation
• Assisting customers in our showroom
• Answering phone calls and responding to customer enquiries
• Managing sensitive information with professionalism and discretion
• Maintaining positive and professional relationships with customers, clients and team members

About You

You don't need experience in the locksmith industry. We're happy to train the right person.

We're looking for someone who:

• Has exceptional attention to detail
• Is organised and enjoys working with information and systems
• Enjoys working methodically and accurately with detailed information
• Has strong computer skills and is confident learning new software and systems
• Communicates confidently and professionally
• Enjoys helping customers and working as part of a team
• Is trustworthy and able to handle confidential information
• Takes pride in accuracy and quality of work

Confidence working with computers and learning new software is essential. Experience in administration, customer service, reception, retail, bookkeeping, office support or similar roles will be highly regarded.

Security Requirements

Because this role involves the management of security-sensitive information, the successful applicant must:

• Be eligible to obtain a NSW Security Licence following commencement of employment
• Successfully complete any required background and probity checks
• Maintain strict confidentiality at all times
• Work on-site from our office. Due to the security-sensitive nature of the information and records managed within this role, remote or work-from-home arrangements are not available.

What We Offer

• Full training and ongoing support
• A friendly and inclusive workplace
• Opportunity to develop specialised skills in a unique industry
• Long-term career stability
• Modern systems and processes
• Competitive remuneration based on skills and experience
• Flexible working hours may be considered for the right candidate, subject to operational requirements

About This Opportunity

This role would suit someone with administration, customer service, retail, reception, bookkeeping or office support experience who is looking for stable, long-term employment and the opportunity to develop specialist skills in a supportive environment.

The work you do helps protect people, property and organisations by ensuring the accuracy of critical security records. It's a role that combines organisation, attention to detail and customer service, while providing the satisfaction of being a trusted source of support for both customers and colleagues.

We welcome applications from people of all backgrounds and life experiences, including those returning to the workforce, changing careers or seeking a long-term opportunity in a friendly and supportive team.

If you have strong organisational skills, exceptional attention to detail and a willingness to learn, we'd love to hear from you!