Receptionist / Customer Service Coordinator

My Security Door; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

My Security Door in Melbourne is seeking a hands-on Receptionist and Customer Service Coordinator to be the friendly first point of contact for a busy home-services business. You’ll handle phone calls, enquiries and bookings, helping customers reach the right team quickly.

You’ll work across emails, scheduling and administration to keep the operation running smoothly. The role rewards organisation, clear communication and a warm, helpful approach with customers.

Qualifications

• Excellent phone manner and friendly communication.
• Experience in reception, customer service or administration is useful but not essential.
• Able to handle multiple tasks and keep accurate notes.

Responsibilities

• Answering incoming customer calls and being a friendly, professional first point of contact.
• Responding to emails and website enquiries.
• Helping customers with straightforward questions about appointments, installations and service.
• Booking and rescheduling appointments.
• Directing enquiries to the right person and ensuring nothing is lost.
• Updating customer details and notes in our systems.
• Following up routine customer matters.
• Assisting our sales, scheduling and operations teams with day-to-day administration.
• Helping customers who visit or contact our Epping team.
• Generally jumping in and helping solve problems as they arise.

Skills

Phone skills

Customer service

Communication

Organisation

Job description

My Security Door | Epping, Melbourne | Full-time

Be the friendly first point of contact for a busy Melbourne home-services business. Phones, customers, bookings and getting things sorted.

Receptionist & Customer Service Coordinator

My Security Door | Epping, Melbourne | Full-time

Be the friendly first point of contact for a busy Melbourne home-services business. Phones, customers, bookings and getting things sorted.

About My Security Door

My Security Door is an established Melbourne business supplying and installing premium security doors and screens across Melbourne.

We are a sizeable, busy business with a strong reputation, an experienced team and customers contacting us every day to arrange quotes, installations, service work and general enquiries.

We’re looking for a fantastic customer service person to join our team in Epping and become one of the key people our customers speak to when they contact the business.

About the role

This is a hands-on receptionist and customer service role.

You’ll spend a good part of your day speaking with customers on the phone, responding to enquiries and helping make sure people get to the right person quickly.

Some questions you’ll be able to solve yourself. Others will need to be passed to sales, scheduling or another member of the team. The important thing is that every customer feels that someone has taken ownership of helping them.

Alongside the phones, you’ll help with bookings, customer emails, updating our systems and the general administration that keeps a busy business running smoothly.

You’ll be responsible for things like:

• Answering incoming customer calls and being a friendly, professional first point of contact

• Responding to emails and website enquiries

• Helping customers with straightforward questions about appointments, installations and service

• Booking and rescheduling appointments

• Directing enquiries to the right person and making sure things don't get lost

• Updating customer details and notes in our systems

• Following up routine customer matters

• Assisting our sales, scheduling and operations teams with day-to-day administration

• Helping customers who visit or contact our Epping team

• Generally jumping in and helping solve problems as they arise

About you

We care much more about how you deal with people and get things done than having experience in the security door industry.

You’ll probably be someone who:

• Is genuinely excellent on the phone

• Has a naturally warm and helpful manner

• Communicates clearly and professionally

• Is organised and good at keeping track of lots of small things

• Enjoys being busy and getting through work

Experience in reception, customer service, administration, call centres, trades, home improvement or another busy service business would be useful, but isn't essential.

What success looks like

Customers find it easy to deal with My Security Door - calls are answered, messages don't disappear, appointments are booked correctly, customers know what is happening.

And when something unexpected comes up, you're the sort of person who helps get it sorted rather than letting it bounce around the business.

Why join My Security Door?

This is an opportunity to join an established Melbourne business where customer service matters and where a capable person can become an important part of the team.

You’ll have plenty to do, plenty of customer interaction and a role where being organised, responsive and good with people is genuinely valued.

If you're the person in an office who customers love speaking to and everyone else relies on to get things done, we'd love to hear from you.