Service Administration Coordinator

Monjon Australia; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Training and support

Friendly team environment

Industry leading company

Job summary

Monjon Australia is seeking an Electronic Security Service Admin Coordinator to support the Electronic Security Department and the wider business. You will handle scheduling, system uploads and a range of admin duties while providing strong customer service.

The role requires multitasking, attention to detail and the ability to learn quickly in a small team that services residential and commercial properties. On-site work with a collaborative, proactive culture is offered.

Qualifications

• Excellent customer service skills and professional presentation.
• Ability to juggle many tasks, work under pressure, and stay organised.
• Attention to detail, problem solving, and proactive curiosity to learn.

Responsibilities

• Schedule services, installations, system uploads and general admin tasks.
• Handle customer service, accounts and service job follow ups for technicians.
• Manage incoming calls and support the Monjon business.

Skills

Customer service

Multitask

Attention to detail

Written/Verbal communication

Self-motivation

Learn and deliver

Tools

Simpro

AroFlo

Job description

Electronic Security Service Admin Coordinator

Are you ready for a change and want to grow with us?

Monjon is proud to represent some of Australia’s leading brands with many of our clients partnering with us for over two decades.

Our clients require a comprehensive suite of security and risk management solutions ranging from niche patrols services, guarding, concierge, traffic control to the advertised department Electronics, Alarm, CCTV, Access Control, Intercoms and Solar CCTV & Alarm Poles.

Our customer-focused approach coupled with a commitment to continuous improvement, a highly professional work ethos and a passion for outstanding service delivery which has seen us build long-standing, positive relations with our clients.

About the role

The role will see you working as a key element for Electronic Security Department team and whole of business.

Each day is different working in the team or autonomously supporting the team & business, while we are a small team, we manage systems from residential properties to large multi-tenant commercial buildings and everything in-between.

You will be responsible for scheduling services, installation, system uploads & all general admin tasks as the arise including customer service, accounts, service jobs & technician follow ups.

The other key part to this role is supporting the Monjon business and looking after incoming calls. You cant be afraid to learn :0)

Being an all-rounder and team player are the key to success for this position.

Successful candidate should have:

• An Amazing Customer service manner
• Understanding of Simpro & AroFlo (highly recommended)
• A minimum of 2 Years field experience working in a similar administration/scheduler role
• Ability to juggle many tasks at once, work under pressure
• Self Starter capable of working unsupervised and be organised
• Must have attention to detail, problem solving skills and curiosity to ask
• Computer and Software literacy
• Excellent verbal and written communication skills.
• Willingness to LEARN and deliver

Technical understanding and exposure to the following systems would be an advantage:

• Security/Access Control - Inner Range – Integriti/Inception, Tecom Challenger, Hills, Bosch, AJAX & Paradox
• CCTV – Dahua, Hikvision, Axis, VMS NX Witness & Milestone
• Intercoms and all other general security products

Benefits and perks

• Working within an industry leading company
• Training and support.
• Friendly team environment where your contribution is valued.

Note: Only skilled & successful applicants with all our requirements, will be contacted for a face-to-face interview.